Coordinator

Haverhill Behavioral Health•Haverhill, MA

8d•$22 - $26

About The Position

Haverhill Pavilion is seeking a full-time candidate who can work under pressure in a fast-paced atmosphere and multitask effectively. The position is responsible for admitting and registering incoming patients. The schedule is Tuesday through Friday, 10:00 a.m. to 6:30 p.m., and Saturday, 8:00 a.m. to 4:30 p.m., for 40 hours per week. The salary range is $21.50–$25.50, based on experience. The Intake Assistant/Specialist/Coordinator greets and searches arriving patients and those transporting them, completes admission paperwork and registration, and coordinates the patient’s arrival with clinical staff. The role also includes clerical and data-entry work, communicating with insurance companies, maintaining patient records, supporting patient safety and supervision, and helping provide a safe and supportive facility environment. The position may involve taking patient vital signs and measurements, assisting with patient activities, searches and belongings, incident documentation, and transportation coordination.

Requirements

Ability to work under pressure in a fast-paced work atmosphere and multitask effectively.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

Bachelor’s degree preferred; a degree in a social services field is a plus.
One or more years of healthcare experience preferred.
First aid may be required depending on the state or facility.

Responsibilities

Greet and search new patients and individuals transporting patients upon arrival.
Perform clerical duties, including managing paperwork, data entry, communicating with insurance companies about claims, and answering phones.
Complete admission paperwork, explain forms before patients sign, notify the clinical lead of patient arrivals, and escort patients and documentation to the appropriate location.
Complete patient admissions efficiently and accurately and distribute arrival or transfer paperwork to staff in a timely manner.
Ensure required patient information is received and processed and arrange appointments with appropriate behavioral or medical health personnel.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve unmet needs and complaints.
Prioritize patient safety, respond urgently to safety needs, and provide excellent customer service.
Help maintain a positive, supportive, structured, safe, secure, clean, and comfortable environment for patients, significant others, and staff.
Conduct safety checks and ensure supervision at 15-minute intervals, as specified in special precautions or individualized supervision guidelines.
Document timely, accurate, and appropriate clinical information in medical records, inpatient registration systems, and other technology systems.
Interact routinely with patients, observe behavior, and communicate significant observations to admissions staff.
As assigned, obtain and document patient vital signs, height, and weight.
Engage patients in activities and interactions that encourage progress toward treatment goals.
Assist patients and family members with contraband searches and, when needed, itemize belongings and valuables.
Complete and maintain required documentation and assist with follow-up paperwork related to facility incidents and events.
Provide patient transportation or coordinate it with an appropriate staff member.
Perform other functions and tasks as assigned.