Senior Outreach Program Coordinator - Intake Specialist - Institute for Military and Veteran Family Wellness

The University of Texas at Austin•Austin, UT

9d•Hybrid

About The Position

The Senior Outreach Program Coordinator (Intake Specialist) supports participant safety, access to appropriate services, and overall program quality for the Veteran Spouse Network (VSN). The role reviews and monitors intake and screening forms, assesses participant needs and potential risk, and identifies when people may need support or resources beyond the scope of VSN programming. The position conducts follow-up outreach and additional assessments as appropriate, and provides timely referrals to community-based, clinical, or crisis-support resources. The Intake Specialist also supports peer groups, trainings, and programming that address sensitive topics, helping promote participant well-being and alignment with suicide prevention and trauma-informed practices. The role works with peer facilitators, program staff, and leadership on crisis response procedures, communicates participant needs and program trends, and follows privacy, confidentiality, and data-protection protocols. This is a grant-funded position, with reassignment based on performance, progress toward research goals, and continuation of funding. The position is expected to continue until October 31, 2027. Work is based at the UT Main Campus, with hybrid or remote work possible within Texas. The scheduled workweek is 40 hours, Monday through Friday, with flexible hours between 8 a.m. and 6 p.m. The salary range is $55,000–$65,000, depending on qualifications.

Requirements

Bachelor’s degree in social work, psychology, public health, human services, or a related field, and at least five years of responsible-level experience in program administration or coordination; relevant education and experience may be substituted as appropriate.
Experience with intake, screening, case management, participant support, or human services.
Strong assessment, documentation, and follow-up skills.
Ability to engage participants with empathy, professionalism, and cultural humility.
Experience working with individuals navigating stress, transition, or emotional challenges.
Excellent attention to detail.
Experience with Microsoft Suite, including Word, Excel, PowerPoint, and Outlook.
Values the contributions of others in the work environment.
Must be authorized to work in the United States full-time for any employer without sponsorship.

Nice To Haves

Experience working with military, veteran, or caregiver populations, and/or a personal military connection.
Training in trauma-informed care, suicide prevention, motivational interviewing, or crisis response.
Experience leading suicide prevention training or trainer certifications in suicide prevention training.
Familiarity with community referral networks and mental health resources.
Experience supporting peer-led or group-based programming.

Responsibilities

Coordinate with peer facilitators, program staff, and leadership to support crisis response procedures and a trauma-informed, participant-centered program environment.
Communicate observed participant needs and program trends to inform program improvement.
Follow privacy, confidentiality, and data-protection protocols.
Contact participants who may be in crisis or need additional support and conduct follow-up assessments.
Provide tailored referrals to community providers, mental health resources, and veteran or military family support organizations as needed.
Support participants throughout intake with empathy, cultural competence, and a trauma-informed approach.
Review and monitor participant intake and screening forms to assess support needs and potential risk factors.
Identify participants whose needs may exceed peer-support programming and require additional assessment or external resources.
Use established screening tools and protocols to assess risk, including emotional distress, safety concerns, and significant life stressors.
Document screening outcomes accurately and in accordance with confidentiality and data-protection standards.
Serve as a support resource for peer groups, trainings, and programming involving sensitive or potentially triggering topics.
Be available to participants who experience distress during or after group sessions, in alignment with VSN protocols.
Support suicide prevention and wellness efforts by reinforcing safe practices, escalation pathways, and resource awareness.
Perform additional duties as assigned.