Senior Outreach Program Coordinator - Intake Specialist - Institute for Military and Veteran Family Wellness

University of Texas at Austin

10d•$55,000 - $65,000•Hybrid

About The Position

The Senior Outreach Program Coordinator (Intake Specialist) supports participant safety, access to appropriate services, and program quality for the Veteran Spouse Network (VSN). The role reviews and monitors intake and screening forms to identify participant needs and potential risks, determine whether needs exceed the scope of peer programming, and connect participants with additional support or resources. The coordinator follows up with participants who screen high for risk or have complex needs, conducts further assessments as appropriate, and provides timely referrals to community-based, clinical, or crisis-support resources. The position also supports peer groups, trainings, and other programming involving sensitive topics, helping promote participant well-being and adherence to suicide-prevention and trauma-informed practices. This grant-funded position is expected to continue through October 31, 2027, with reassignment based on performance, progress toward research goals, and continuation of funding. Hybrid or remote work is possible within Texas. The work schedule is Monday through Friday, flexible between 8 a.m. and 6 p.m.

Requirements

Bachelor’s degree in social work, psychology, public health, human services, or a related field, plus at least five years of responsible-level experience in program administration or program coordination; relevant education and experience may be substituted as appropriate.
Experience with intake, screening, case management, participant support, or human services.
Strong assessment, documentation, and follow-up skills.
Ability to engage participants with empathy, professionalism, and cultural humility.
Experience working with individuals navigating stress, transition, or emotional challenges.
Excellent attention to detail.
Experience with Microsoft Suite, including Word, Excel, PowerPoint, and Outlook.
Values the contributions of others in the work environment.
Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

Nice To Haves

Experience working with military, veteran, or caregiver populations, and/or a personal military connection.
Training in trauma-informed care, suicide prevention, motivational interviewing, or crisis response.
Experience leading suicide-prevention training or trainer certifications in suicide-prevention training.
Familiarity with community referral networks and mental health resources.
Experience supporting peer-led or group-based programming.

Responsibilities

Coordinate with peer facilitators, program staff, and leadership on crisis-response procedures that promote a trauma-informed, participant-centered environment.
Communicate observed participant needs and program trends to inform program improvement.
Follow privacy, confidentiality, and data-protection protocols.
Contact participants who may be in crisis or need additional support and conduct follow-up assessments to better understand their needs.
Provide tailored referrals to community providers, mental health resources, and veteran or military family support organizations.
Support participants throughout intake with empathy, cultural competence, and a trauma-informed approach.
Review and monitor intake and screening forms to assess support needs and potential risk factors.
Identify participants whose needs may exceed peer-support programming and require additional assessment or external resources.
Use established screening tools and protocols to assess risk, including emotional distress, safety concerns, and significant life stressors.
Document screening outcomes accurately and in accordance with confidentiality and data-protection standards.
Provide support for peer groups, trainings, and programming addressing sensitive or potentially triggering topics.
Be available to participants who experience distress during or after group sessions, in accordance with VSN protocols.
Support suicide-prevention and wellness efforts by reinforcing safe practices, escalation pathways, and resource awareness.
Perform additional duties as assigned.