Veteran Outreach Program Specialist

Veterans Health Administration • Yuma, AZ

6d • Onsite

About The Position

The Veteran Outreach Program Specialist is the principal outreach staff member serving Military Reserve and National Guard members returning from GWOT, OEF, OIF, and OND. The role requires travel throughout an assigned geographical area away from the Vet Center. This is a multi-grade career-ladder position; the listed duties describe the GS-11 full-performance level, while lower grades involve more limited assignments and less independence. Promotion to the full-performance level may occur without further competition when regulatory, qualification, and performance requirements are met; selection at a lower grade does not guarantee promotion.

The specialist provides information about benefits and eligibility for VHA, RCS, VBA, and NCA; develops and distributes outreach materials; represents the Vet Center in the community; coordinates referrals with direct-service providers; helps plan and conduct outreach events; and documents contacts, visits, and administrative activities. The role also involves daily use of a Government Owned Vehicle or Mobile Vet Center, which may be up to 40 feet long, and setting up and closing the Mobile Vet Center, including checking communications and electrical systems.

The regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Some nights and weekends may be required. This is not a virtual position. A current valid state driver's license is required. The position is subject to background/security investigation and a one-year probationary or two-year trial period. Applicants must be U.S. citizens and meet the applicable grade qualifications by the announcement closing date of November 5, 2026.

Qualification may be based on specialized experience, qualifying graduate education, or a combination. For GS-09, the experience route requires one year equivalent to GS-07; qualifying education includes a master's or equivalent graduate degree, two years of progressively higher graduate education toward such a degree, or a related LL.B. or J.D. For GS-11, the experience route requires one year equivalent to GS-09; qualifying education includes a Ph.D. or equivalent, three years of progressively higher graduate education toward such a degree, or a related LL.M. Current or former federal employees may also be subject to time-in-grade requirements.

Requirements

• U.S. citizenship.
• Current valid state driver's license.
• Meet the applicable specialized-experience, education, or combined education-and-experience qualifications for GS-09 or GS-11.
• For GS-09, specialized experience must include one year equivalent to GS-07; qualifying education may be a master's or equivalent graduate degree, two full years of progressively higher graduate education toward such a degree, or a related LL.B. or J.D.
• For GS-11, specialized experience must include one year equivalent to GS-09; qualifying education may be a Ph.D. or equivalent degree, three full years of progressively higher graduate education toward such a degree, or a related LL.M.
• Current federal employees and certain former federal employees must meet applicable time-in-grade requirements; GS-09 applicants generally need 52 weeks at GS-07 and GS-11 applicants 52 weeks at GS-09.
• Complete the application, questionnaire, and required online assessment.
• Submit transcripts if education is used to meet qualification requirements; qualifying education must be from an accredited institution recognized by the U.S. Department of Education.
• Undergo a background/security investigation and complete the required online onboarding and employment eligibility documentation.
• Meet the requirement to serve a one-year probationary period or two-year trial period, as applicable.
• Males born after December 31, 1959, must be registered with Selective Service.
• Participate in the seasonal influenza vaccination program as Department of Veterans Affairs Health Care Personnel.

Responsibilities

• Provide information, explanations of services, support, and connections concerning benefits and eligibility for VHA, RCS, VBA, and NCA to people from varied educational, environmental, ethnic, and cultural backgrounds.
• Develop, manage, and distribute outreach materials, including brochures, presentations, flyers, fact sheets, web content, and other targeted information about Vet Center services, locations, and the combat Veteran experience.
• Create presentations and materials in formats that help Veterans, Service Members, their families, and representatives understand the information provided.
• Serve as a community liaison for the Vet Center with Veterans Service Organizations, community groups, and other organizations that support Veterans, their families, and representatives.
• Collaborate with Vet Center direct-service providers to initiate client referrals and follow up to ensure client needs are met in a timely manner.
• Participate in planning, coordinating, and executing outreach events.
• Prepare documentation of contacts, client visits, and administrative activities in accordance with program guidelines and policies.
• Drive a Government Owned Vehicle or Mobile Vet Center to perform daily outreach services.
• Set up and close the Mobile Vet Center for operation, including leveling it and checking communications and electrical systems.
• At the GS-11 level, prepare accurate reports and cursory analyses of outreach data as assigned and in accordance with program requirements.

Benefits

• Federal employee benefits package; the posting states that employees and their families have access to a range of benefits, but does not specify individual benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed