Veteran Outreach Coordinator

Cynet Systems•Springfield, MA

About The Position

The Veteran Outreach Coordinator provides resources, consultation, and assistance to deliver services to service members, veterans, and their families. The role develops and maintains collaborative relationships with federal and state agencies and local veterans’ resources to strengthen service linkages. Areas of support include suicide prevention, substance abuse services, homelessness prevention, navigation of VA and civilian systems, justice-involved and diversion programs, and veteran peer support. The coordinator also provides consultation and assistance to providers and government agencies delivering suicide prevention, substance abuse prevention, crisis intervention, and treatment services. The position conducts detailed intakes, helps veterans set goals and develop Individual Recovery Plans (IRPs), connects them with service providers, advocates for their rights and benefits, and represents outreach and support teams in community forums and interagency settings. The role includes case management, public speaking and training, coordination with municipal Veteran Service Officers, and related administrative duties.

Requirements

Ability to follow protocols and procedures.
Ability to manage an active case management load, outreach schedule, and administrative duties.
Ability to meet deadlines, set priorities, and structure work sequences according to departmental requirements.
Ability to write concisely, communicate thoughts clearly, and develop ideas logically.
Ability to communicate professionally, diplomatically, and clearly.
Sound judgment.
Comfort discussing suicide prevention and working with potentially suicidal veterans and veterans with severe PTSD or TBI.
Familiarity with military culture and its implications for service delivery.
Ability to coordinate efforts to obtain services from private, federal, and state agencies.
Ability to comply with HIPAA regulations.
Comfort speaking publicly about programs and services for veterans.
Ability to attend publicity events outside normal working hours.
Willingness to assume on-call responsibilities.
Comfort attending veteran treatment courts and working with court and diversion veterans.
Driver’s license required.
High school diploma or equivalent required.

Nice To Haves

On-the-job development of enhanced knowledge of veteran issues and available services, state veterans’ program policies, and federal programs relating to veterans.

Responsibilities

Conduct in-depth intakes covering physical ability, military service, contact details, trauma exposure, suicidal ideation, next of kin, mental health history, and other relevant information.
Help veterans develop goals and Individual Recovery Plans (IRPs) based on intake and assessment findings.
Refer veterans to service providers who can help them achieve their identified goals.
Connect veterans with providers, including by accompanying veterans to services or facilitating face-to-face meetings.
Provide program-related training to community members and veterans.
Represent outreach and support teams at Continuum of Care, task force, interagency, and intradepartmental meetings, as well as public forums.
Advocate for client rights and benefits with providers, agencies, courts, employers, landlords, and significant others.
Attend case management meetings, training sessions, seminars, conferences, and professional development courses.
Build working relationships with service providers and serve as a liaison between providers and veterans.
Recommend or develop policy, procedure, and systems enhancements for the Director of Special Population Programs and Services.
Resolve issues affecting objectives established in Individual Recovery Plans.
Respond to inquiries from providers, the public, and organizational staff.
Work with local municipal Veteran Service Officers to support their work serving veterans.
Perform additional duties as assigned by supervision.