VETERAN OUTREACH COORDINATOR - SD

Volunteers of America Northern Rockies•Rapid City, SD

10d•Onsite

About The Position

The Veteran Outreach Coordinator provides operational oversight of the Veteran Outreach Center in Rapid City. The coordinator builds positive relationships with program participants, staff, and community partners to support quality services and contractual compliance. Working as part of a team, this role helps maintain a safe, welcoming, home-like day-center environment and connects veterans and their families with community resources as they pursue stabilization. The role includes monitoring center access and use, confirming veteran status, coordinating participant intake, documenting facility use, and compiling reports. The coordinator also maintains facility cleanliness and safety standards, supports participants through informal coaching and discussions, enforces center rules, manages donations and supplies, cultivates community partnerships, and helps maintain compliance with contractual and regulatory requirements. Volunteers of America Northern Rockies describes a commitment to servant leadership and the values of communication, compassion, integrity, respect, and excellence. The organization offers on-the-job training, professional development, coaching, and career pathways. This is a full-time position with benefits, based at the Rapid City office. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with intermittent weekday holiday coverage and occasional evening or weekend work as needed. Minimal local travel for outreach and collaboration is involved; an agency vehicle or rental is made available.

Requirements

High school graduate degree or equivalent.
Valid driver’s license.
Successful federal criminal background check with approved status.
Relationship-building skills and consideration for diverse populations.
Effective oral and written communication skills, including conflict resolution.
Time-management skills and ability to adapt to changing situations and priorities.
Organizational skills to ensure quality management of accountabilities.
Problem-solving ability for individual planning and emergencies.
Consistently demonstrate behaviors aligned with servant leadership and the organization’s cultural values.
Ability to lift objects up to 50 pounds and meet the physical demands of the role.

Nice To Haves

Bachelor’s degree in human services and one year of case management experience, or an associate degree and at least two years of case-management-related experience.
Experience in a leadership capacity.
Veteran status; preference will be given to Veterans.

Responsibilities

Monitor access to and use of the Veteran Outreach Center with a welcoming, courteous, and professional presence.
Confirm veteran status for access, coordinate intake of new participants, and document facility use through daily logs, computerized data entry, and report compilation.
Maintain facility environmental and cleaning standards, complete required cleaning logs, and promptly report maintenance needs.
Build trusting, supportive relationships with participants and families and connect them with community resources suited to their individual needs.
Provide informal coaching, presentations, and roundtable discussions to support responsible living patterns.
Observe and enforce participant rules, regulations, and codes of conduct consistently and respectfully; implement incident-report procedures.
Process donations and purchase supplies, maintaining orderly food pantry storage, emergency resources, and other supplies.
Cultivate relationships with community resources and collaborators to promote community awareness and facilitate referrals.
Conduct periodic environmental inspections to identify and address cleanliness, health, safety, and maintenance issues.
Maintain compliance with contractual and regulatory agencies by monitoring and enhancing program systems, policies, and practices.
May serve as a coach and mentor for other positions in the organization.