Intake & Resource Specialist

Eckerd Connects • Louisville, KY

11d

About The Position

The Intake & Resource Specialist is the initial point of contact for clients at the Job Center. The specialist assists job seekers with intake and enrollment into program services, provides information about employment, training, and education assistance, and offers general support to customers with a broad variety of issues at a One-Stop Center. The position is responsible for ensuring that the Resource Room is conducive to customers receiving core services. The specialist is expected to show initiative, exercise judgment, and make decisions consistent with program and client goals.

Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to create career pathways for youth, adults, and dislocated workers. Services include occupational skills training, customized training, on-the-job training, incumbent worker training, transitional employment opportunities, youth development, academic instruction, career and technical education, and access to the 14 WIOA Youth Elements. The organization also develops relationships and networks with employers and intermediaries and develops, convenes, or implements industry or sector partnerships.

Requirements

• High school diploma or equivalent.
• Past experience working with the targeted population and/or in customer service.
• Two years of relevant work experience.
• Ability to efficiently manage a large participant caseload, including active and follow-up participants, in a fast-paced environment.
• Appropriate and valid state driver’s license; must meet Eckerd’s Auto Insurance requirements and be able to drive for business purposes.
• Must pass a drug screen in compliance with the Substance Abuse and Drug-Free Workplace policy.

Responsibilities

• Serve as the initial point of contact for clients within the Job Center.
• Assist job seekers with intake and enrollment into program services.
• Provide information on employment, training, and education assistance.
• Provide general support and assist customers with a broad variety of issues at a One-Stop Center.
• Ensure the Resource Room is conducive to assisting customers with core services.
• Manage an active and follow-up participant caseload in a fast-paced environment.

Benefits

• Low-cost medical, dental, and vision insurance.
• 19 days of paid time off in the first year.
• 11 paid holidays.
• Retirement savings plan with employer match up to 5%.
• Flexible spending accounts.
• Paid short-term and voluntary long-term disability.
• Group Term Life and AD&D Insurance.
• Voluntary term life insurance.
• Public Service Loan Forgiveness (PSLF) eligible employer.
• PTO Exchange.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED