Intake & Resource Specialist
About The Position
The Intake & Resource Specialist is the initial point of contact for clients at the Job Center. The position assists job seekers with intake and enrollment into program services, provides information about employment, training, and education assistance, and offers general support to customers seeking help at a One-Stop Center. The specialist is responsible for ensuring the Resource Room is conducive to providing core services. The role requires initiative, sound judgment, and decisions consistent with program and client goals. Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to create career pathways for youth, adults, and dislocated workers. Services include occupational skills training, customized training, on-the-job training, incumbent worker training, and transitional employment opportunities. Youth services include development, academic instruction, career and technical education, and access to the 14 WIOA Youth Elements. The organization also develops relationships and networks with employers and intermediaries and develops, convenes, or implements industry or sector partnerships.
Requirements
- High school diploma or equivalent.
- Past experience working with the targeted population and/or in customer service.
- Two years of relevant work experience.
- Ability to efficiently manage a large participant caseload in a fast-paced environment.
- Appropriate and valid state driver’s license.
- Ability to meet Eckerd’s auto insurance requirements and drive for business purposes.
- Must pass a drug screen in compliance with the Substance Abuse and Drug-Free Workplace policy.
Responsibilities
- Serve as the initial point of contact for clients within the Job Center.
- Assist job seekers with intake and enrollment into program services.
- Provide information on employment, training, and education assistance.
- Provide general support and address a broad variety of issues for customers entering a One-Stop Center.
- Ensure the Resource Room is conducive to assisting customers with core services.
- Exercise initiative and judgment and make decisions consistent with program and client goals.
- Manage an active and follow-up participant caseload in a fast-paced environment.
Benefits
- Low-cost medical, dental, and vision insurance.
- 19 days of paid time off in the first year.
- 11 paid holidays.
- Retirement savings plan with employer match up to 5%.
- Flexible spending accounts.
- Paid short-term and voluntary long-term disability.
- Group term life and AD&D insurance.
- Voluntary term life insurance.
- Public Service Loan Forgiveness (PSLF) eligible employer.
- PTO Exchange.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
