Intake Specialist
Friesen Group Inc•Redding, CA
•$22 - $24
About The Position
Owens, a Friesen Group Company, provides medical equipment and supplies to patients and caregivers throughout the North State. The Intake Specialist is the first point of contact for patients, healthcare providers, and internal teams and supports timely, accurate processing of medical device orders. The role gathers and verifies intake information and documentation, enters order data into relevant systems, reviews prescriptions and related requirements, coordinates with other teams, and provides professional support to patients and partners.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Proficiency with MS Suite, digital documentation, and multitasking tools.
- Excellent communication and customer service skills.
- Strong computer and data-entry abilities, with the ability to learn new systems quickly.
- High accuracy and attention to detail.
- Ability to prioritize and manage multiple tasks in a fast-moving workflow.
- Team-oriented, dependable, and comfortable working cross-departmentally.
- Commitment to confidentiality and regulatory compliance.
Nice To Haves
- Experience with EHR, CRM, or order-management software.
- At least 1 year of experience in healthcare intake, a medical office, DME, customer service, or a related field.
- Knowledge of HCPC codes.
- Knowledge of medical terminology, DME, or medical office processes.
Responsibilities
- Serve as the primary contact for incoming patient and provider requests.
- Gather and verify intake information, documentation, and medical orders.
- Enter accurate data into EMR/EHR, CRM, and order-management systems.
- Review prescriptions, insurance requirements, and compliance documents.
- Coordinate with clinical teams, customer service, and insurance verification.
- Ensure device and equipment orders meet regulatory standards, including HIPAA, FDA, and DME requirements.
- Track order status and follow up as needed.
- Provide compassionate, professional support to patients and partners.
- Perform other duties as needed.
Benefits
- Competitive salary
- Health, dental, and vision benefits
- Paid time off and holidays
- Supportive team-based environment
- Meaningful work that directly impacts patient quality of life
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
