Intake Specialist

Lawyers for Justice•Glendale, MO

9d•$20 - $25

About The Position

The Intake Specialist works within the Firm’s intake center and contributes to generating new business by recognizing qualified Personal Injury, Employment Law, Workers’ Compensation, and other specified legal matters. The role requires the ability to turn a lead into a client. The Intake Specialist works with other departments and may take on special projects as needed, with direction and guidance from the Intake Manager and/or Management.

Requirements

Ability to communicate effectively with a range of individuals.
Excellent interpersonal and social skills.
Ability to communicate with potential and current clients with compassion, empathy, and professionalism.
Ability to work independently or as part of a team.
Close attention to detail.
Ability to manage time and multitask effectively.
Ability to maintain composure and professionalism under pressure.
Familiarity with Microsoft Office Suite, including Outlook, Word, and Excel, and other applications or systems such as Adobe and the Internet.
Excellent written and verbal communication skills.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of Personal Injury, Employment Law, and/or Workers’ Compensation strongly preferred.
Salesforce or Litify software experience is a major plus.

Responsibilities

Answer inbound phone calls and place outbound calls with stellar customer service, professionalism, enthusiasm, and compassion.
Perform unbiased screening of inbound calls from potential clients.
Assess and determine the viability of inbound calls during the client intake screening process.
Assist in locating missing or unreachable clients as assigned by the Intake Manager.
Perform other related duties as assigned; duties may be added or changed at any time.