Intake Specialist
About The Position
The Intake Specialist is responsible for the intake process at the facility and liaises with the remote admissions team. The role establishes professional rapport with clients so they feel welcomed upon arrival and supports the client arrival process, including the initial assessment, searches of the client’s belongings or person for prohibited items, and orientation to the facility. The Intake Specialist ensures required documentation and paperwork are completed and maintained. The position coordinates with clients, families, admissions staff, and on-site care teams to address questions, arrange tours and arrival plans, coordinate assessment and bed placement, and help clients get set up with a treatment plan or schedule. The role may discuss financial responsibility and collect payment when applicable, and provides customer service in line with Acadia Healthcare standards. The hourly pay range is $14–$17.87, negotiable based on experience, education, and other factors.
Requirements
- High school diploma, GED, or equivalent.
- Excellent communication and customer service skills.
- Ability to use required computer programs.
- Comply with organizational and industry confidentiality policies.
- Maintain regular and predictable attendance.
Nice To Haves
- 1–2 years of experience in a patient care environment in a substance use or behavioral health setting is preferred.
- De-escalation training, CPR, and/or First-Aid certification as required by the facility.
Responsibilities
- Liaise with clients and families of potential admissions to address questions and concerns.
- Coordinate facility tours for potential admissions and their families.
- Interface with the remote admissions team and on-site clinical team to obtain necessary approvals and plan client arrivals, including travel arrangements when applicable.
- Establish professional rapport with clients and help them feel welcomed upon arrival.
- Support the arrival process, including coordinating assessment and bed placement and searching client belongings or persons for prohibited items.
- Orient clients to the facility and milieu.
- Liaise with direct care, nursing, and clinical teams to ensure clients are set up with a treatment plan or schedule as needed.
- Ensure intake paperwork is completed promptly and documentation is maintained as required.
- Discuss clients’ financial responsibility and take payment when applicable.
- Provide exceptional customer service in line with Acadia Healthcare standards.
- Comply with organizational policies, procedures, performance improvement initiatives, and confidentiality requirements.
- Communicate clearly and effectively with people receiving services, family members, guests, and other healthcare team members.
- Develop and maintain constructive, cooperative working relationships and encourage mutual trust, respect, and cooperation among team members.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
