Intake Specialist
About The Position
Community Support Services is seeking an Intake Specialist to join its Intake & Assessment Team. The role provides diagnostic assessments for individuals seeking behavioral health services and follows established agency procedures, including completing required documentation. The specialist consults with a supervisor or the Chief Clinical Officer about clinical concerns, follows clinical recommendations, and refers individuals to appropriate services or agencies based on their needs. The position is full-time, 40 hours per week, during normal business hours, based in Akron, Ohio. Duties may include conducting off-site intakes, responding to clinical inquiries, following up with people who miss intake appointments, coordinating with local hospitals, and conducting emergency-admission assessments if designated as a Health Officer by the Summit County ADM Board. The role also requires protecting confidentiality and knowing the rights of individuals served and the procedures governing those rights.
Requirements
- Master’s degree in counseling, social work, marriage and family therapy, psychology, or a closely related behavioral health field.
- LSW or LPC license.
- Prior behavioral health experience, including conducting assessments, evaluating risk, developing diagnostic impressions, and making treatment or service recommendations.
Nice To Haves
- Prior experience working with individuals with severe and/or persistent mental illnesses.
Responsibilities
- Provide diagnostic assessments for people referred to Community Support Services, following agency procedures and completing required documentation.
- Consult with the immediate supervisor and/or Chief Clinical Officer about clinical concerns, including potential risks of self-harm, suicide, and homicide.
- Follow clinical recommendations as indicated.
- Complete off-site intakes as assigned.
- Refer individuals to alternative agencies when appropriate based on clinical needs.
- Assist with responses to clinical inquiries received through agency email and telephone calls, as requested.
- Conduct appropriate follow-up when individuals do not attend scheduled intake appointments.
- Refer individuals to the Engagement Team when appropriate under established protocols.
- Coordinate with local hospitals as requested.
- If designated as a Health Officer by the Summit County ADM Board, conduct emergency-admission assessments and complete required documentation.
- Maintain confidentiality concerning people served and information shared internally or with outside individuals and agencies.
- Know the rights of individuals served and the procedures governing those rights.
Benefits
- Professional Development Assistance and Education Assistance Program.
- Program-site eligibility for the Public Student Loan Forgiveness Program.
- 401(k) with a 5% employer contribution.
- 10 paid holidays and 15+ days of PTO annually.
- Health, dental, and vision insurance.
- Subsidized membership to local YMCA branches.
- Life insurance and short- and long-term disability.
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What This Job Offers
Job Type
Full-time
