Intake Specialist

Comprehensive Community Action•Cranston, RI

14h•Onsite

About The Position

CCAP’s mission is to empower people and communities challenged by poverty and social and cultural barriers through advocacy, education, and access to high-quality health and human services. The Intake Specialist completes intake and assessments with individuals and families through face-to-face contact or phone interviews, then coordinates services to address their needs. The role involves direct customer contact, collecting documentation, data entry, filing, responding to inquiries, and determining eligibility for programs addressing basic needs such as energy assistance and housing. The position calls for a non-judgmental, well-organized person with excellent communication skills and a pleasant, friendly approach to clients, the community, and staff. This is a full-time position of 40 hours per week unless determined otherwise by the Vice President. Some evenings may be required, and the schedule may be flexible and extend beyond a regular workweek. The employee may be required to work at any CCAP location. The work environment is a business office.

Requirements

High school diploma or GED.
Computer literacy and experience with Microsoft platforms.
Excellent written and verbal communication skills.
Provide and maintain all required immunizations and/or vaccinations.
Superior customer service skills.
Ability to maintain accurate, well-organized records and complete data entry in a reasonable amount of time.
Strong computer skills.
Ability to work independently and as a team member, with good interpersonal skills.
Attention to detail.
Ability to meet the physical demands of the position, including occasionally lifting or moving up to 40 pounds.

Nice To Haves

Associate degree.
Bilingual Spanish.

Responsibilities

Conduct intake and assessments with individuals and families through in-person meetings or phone interviews.
Coordinate services to help meet clients’ needs.
Gather documentation, enter data, file records, and respond to customer inquiries.
Determine eligibility for basic-needs programs, including energy assistance, housing, and other programs.
Participate in training and work with individuals from diverse educational, economic, and cultural backgrounds.
Provide superior customer service and maintain accurate, organized records.
Complete data entry in a reasonable amount of time.
Answer phones, take messages, and return voicemails.
Perform clerical duties, including copying, faxing, and filing.
Check in clients and review documentation.
Cover responsibilities for other office staff during meals, vacations, absences, and other periods as needed.
Complete client requests for needs-based application programs and determine eligibility.
Perform other duties as assigned.