Intake Specialist

Atticor•Lake Mary, FL

6d•$19 - $20•Onsite

About The Position

Atticor is an AI-powered legal services platform that supports lawyers with the technology and operational infrastructure of running a modern legal business. The Intake Specialist is the first point of contact for prospective personal injury law firm clients and is responsible for converting inbound leads into signed clients. Working with team leads and management, the specialist evaluates potential claims, builds rapport, addresses objections, and guides qualified prospects through sign-up. This is a full-time, in-person position at Atticor’s Lake Mary, Florida office on an evening shift. Compensation ranges from $19 to $20 per hour, depending on experience, with discretionary bonus opportunities and benefits. The role is suited to a compassionate, persistent, detail-oriented closer who can thrive in a fast-paced, performance-based call center environment.

Requirements

Proven sales ability with strong closing skills.
Comfort working toward performance metrics and conversion goals.
Excellent verbal, written, and interpersonal communication skills.
Ability to multitask and stay organized in a fast-paced environment.
Strong time management and follow-up discipline.
Confident, persuasive, and resilient mindset.
Sound judgment and professional discretion.
1–3 years of experience in sales, call center, customer service, or client-facing roles.
English proficiency is required.

Nice To Haves

Experience in a high-volume inbound sales environment.
Law firm intake or legal call center experience.
Bachelor’s degree.
Spanish language skills.

Responsibilities

Serve as the primary sales contact for inbound leads and inquiries.
Evaluate potential cases using established qualification criteria.
Present next steps and close qualified prospects over the phone.
Handle a high volume of inbound calls while maintaining conversion goals.
Follow up with prospective clients by phone, email, chat, and text to drive sign-ups.
Overcome objections and build urgency to secure commitments.
Coordinate intake appointments with attorneys when needed.
Maintain detailed and accurate records in the CRM system.
Deliver a high-quality client experience that drives satisfaction and referrals.