Supportive Services Social Worker - Intake Specialist (Full-time, 40 HPW, On-site)

Hebrew Rehabilitation Center•Roslindale, MA

10d•Onsite

About The Position

The Supportive Services Social Worker, Intake Specialist provides trauma-informed, person-centered coordination of care and services for clients served by Hebrew SeniorLife’s Center for the Prevention of Elder Abuse and Neglect (CPEAN). The role also supports relationships with community partners and referral sources throughout Greater Boston and Eastern Massachusetts, as well as with Hebrew SeniorLife sites and departments. It combines direct client support with broader coordination and outreach work. CPEAN provides safe shelter and services for seniors experiencing abuse, neglect, or financial exploitation, and works to prevent elder abuse through awareness and education. It operates Massachusetts’ first and only emergency shelter program exclusively for seniors and is funded largely by philanthropy. This is a full-time, 40-hour-per-week, fully on-site position, with a primary office in Roslindale and routine travel to other Hebrew SeniorLife sites and non-HSL locations across Greater Boston. The salary range is $64,791.00–$97,185.97.

Requirements

Master’s degree in social work.
Current license to practice in the Commonwealth of Massachusetts; LICSW preferred. LCSW may be considered if the candidate is on a path to LICSW, depending on relevant experience.
Minimum 3–5 years of experience, including direct care and case management and/or care coordination.
Knowledge of safety planning, trauma-informed services, and person-centered care or services, or willingness to learn through focused training.
Demonstrated passion for working with seniors.
Ability to work independently and stay highly motivated, with willingness to learn.
Computer literacy and experience with Windows, Word, PowerPoint, Excel, and Zoom.
Ability to travel by car to locations throughout Greater Boston and Eastern Massachusetts.

Nice To Haves

Experience working with survivors of trauma is strongly preferred.
Experience creating and delivering virtual and in-person educational presentations to varied audiences.
Familiarity with the Massachusetts Adult Protective Services system.
Experience working in a health care or congregate care setting.
Experience working with seniors from diverse ethnic and socioeconomic backgrounds.
Experience with data collection and tracking.
LICSW license; LCSW candidates may be considered if on a path to LICSW, depending on relevant experience.

Responsibilities

Provide specialized case management and coordinate supportive services for CPEAN clients, collaborating with referring agencies and community partners as appropriate.
Lead management of CPEAN’s elder abuse prevention phone line and email address, and promptly follow up on referrals and inquiries.
Conduct intake, initial and ongoing assessments, and discharge planning using person-centered, trauma-informed tools.
Create Supportive Services Plans for all CPEAN clients; track client progress and outcomes and monitor the types and frequency of services used.
Provide direct supportive services to clients as needed and as qualifications and capacity allow, such as accompanying clients to appointments, helping with benefit applications, and providing trauma-informed counseling.
Conduct outreach to referral sources, including protective service agencies, senior centers, hospitals, long-term care and rehabilitation facilities, domestic violence and homeless shelters, and faith communities, to build relationships, obtain appropriate referrals, and improve referral, screening, and admission procedures.
Collaborate with team members to assess and address client housing needs.
Assist the Program Director with multidisciplinary teams, elder justice task force meetings, and one-on-one meetings between CPEAN and selected Adult Protective Services agencies.
Create and deliver educational presentations and trainings on elder abuse prevention and related topics, independently or with colleagues and community partners.
Assist the Program Director in creating, reviewing, and improving standardized documentation, policies, and protocols for intake, care and service coordination, discharge, and post-discharge follow-up.
Participate in CPEAN donor events and funding solicitations as needed.
Represent CPEAN in committee and coalition meetings, report challenges, and explore resources.
Perform other related duties as assigned or as responsibilities dictate.