Intake Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Experience in client assessment, referral, treatment planning, and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal, interviewing, and assessment skills.
• Skill in telephone etiquette and paging procedures.
• CPR certification and de-escalation training required; training is available upon hire and offered by the facility.
• First aid may be required based on state or facility requirements.

Nice To Haves

• Bachelor’s degree in social work, psychology, counseling, or a related field.
• One or more years of experience in healthcare admissions, preferably in mental health or substance use disorder.

Responsibilities

• Conduct pre-admission assessments and interview clients, family members, or collateral sources to determine whether intake criteria are met.
• Review prospective admissions against approved admission criteria, policies, and procedures.
• Lead discussions with referral sources to support clients, resolve conflicts, and develop business relationships with treatment and healthcare professionals.
• Respond to the needs of referred clients.
• Assess family needs for mediation, sober escort, or intervention and determine appropriate professional resources to contact.
• Recommend an interventionist and facility, and determine dates and travel arrangements.
• Coordinate with internal departments and external parties to support timely client admissions.
• Document activities, contacts, appointments, and events in the designated Customer Relationship Management system and maintain admissions documentation.
• Verify benefits for clients with private insurance using available resources.
• Screen referral calls and arrange transportation for admission.
• Maintain an admissions waiting list and keep in contact with prospective candidates to facilitate admissions.
• Answer inquiries about facility services and availability, complete pre-registration, verify insurance eligibility, and coordinate with insurance companies.
• Provide administrative support to admissions and facilitate assessment or intake when appropriate.

Benefits

• Comprehensive benefit plan
• Competitive salary commensurate with experience and qualifications