UM Intake Coordinator

Career Center • Nashville, TN

9d

About The Position

The UM Intake Coordinator is responsible for receiving, screening, and processing referral and intake information. The role verifies benefits and payment information, obtains prior authorization to confirm services are reimbursable before admission, assigns payer categories for facility personnel to enter, and returns scanned information to the requesting facility. The coordinator supports timely and accurate referral and admission processing and may provide backup review of potential insurance contracts. The position requires communication, active listening, flexibility, and adherence to ethical business practices and agency policies. Applicants must reside in one of the listed states: AL, AR, AZ, GA, IA, ID, IL, IN, KS, KY, LA, MI, MO, MS, NY, OH, OK, PA, SC, TN, TX, UT, or WI. Travel is required, and the position may require unscheduled overtime and weekend work.

Requirements

• High school diploma required.
• Communication skills and active listening.
• Must reside in AL, AR, AZ, GA, IA, ID, IL, IN, KS, KY, LA, MI, MO, MS, NY, OH, OK, PA, SC, TN, TX, UT, or WI.
• Must be willing and able to work flexible hours.
• Travel is required.
• The position may require unscheduled overtime and weekend work.
• Ability to use Microsoft Outlook, Excel, and Word.
• Ability to learn HRIS and/or scheduling systems.
• Ability to use standard office equipment and a computer.

Nice To Haves

• Three years of experience in a healthcare-related environment preferred.

Responsibilities

• Receive, screen, and process all referral information.
• Verify benefits, payment method, and payment amount.
• Obtain prior authorization to ensure services are reimbursable before admission.
• Assign the appropriate payer category for facility personnel to enter.
• Scan information back to the requesting facility.
• Process referrals and admissions accurately and in a timely manner.
• Provide backup review of potential insurance contracts.
• Adhere to ethical business practices and demonstrate integrity and honesty.
• Take initiative and responsibility for individual and company decisions and goals.
• Encourage a positive environment for coworkers, treat employees with respect, embrace diversity, and work collaboratively.
• Promote a safe and efficient working environment by following agency policies and procedures.
• Follow departmental and agency dress codes.
• Perform other duties as assigned by the supervisor.

Benefits

• Affordable medical, dental, and vision insurance options.
• Generous paid time off and paid holidays for full-time staff.
• TeleDoc access to doctors 24/7/365.
• Optional short- and long-term disability plans.
• Employee Assistance Plan (EAP).
• 401(k) retirement accounts with company match.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED