UM Intake Coordinator

TruHealth • Franklin, TN

9d

About The Position

The UM Intake Coordinator assumes primary responsibility for receiving, screening, and processing referral and intake information. The role verifies benefits, payment methods, and amounts; obtains prior authorization to ensure services are reimbursable before admission; assigns payer categories for facility personnel to enter; and scans information back to the requesting facility. The coordinator helps ensure referrals and admissions are processed accurately and on time and serves as backup for reviewing potential insurance contracts.

The position also requires adherence to ethical business practices, agency policies and procedures, and departmental dress codes. The coordinator is expected to take responsibility for decisions, support personal and companywide goals, encourage a positive and respectful work environment, and perform other duties as assigned. Applicants must reside in one of the listed states: AL, AR, AZ, GA, IA, ID, IL, IN, KS, KY, LA, MI, MO, MS, NY, OH, OK, PA, SC, TN, TX, UT, or WI. The position may require unscheduled overtime, weekend work, flexible hours, and travel.

Requirements

• High school diploma required.
• Communication skills and active listening.
• Must reside in one of the specified states: AL, AR, AZ, GA, IA, ID, IL, IN, KS, KY, LA, MI, MO, MS, NY, OH, OK, PA, SC, TN, TX, UT, or WI.
• Must be willing and able to work flexible hours.
• Position may require unscheduled overtime and weekend work.
• Travel required.
• Familiarity with Microsoft Outlook, Excel, and Word; ability to learn HRIS and/or scheduling systems.
• Ability to use standard office equipment and a computer.

Nice To Haves

• Three years of experience in a healthcare-related environment is preferred.

Responsibilities

• Receive, screen, and process referral information.
• Verify benefits, payment method, and payment amount.
• Obtain prior authorization to ensure services are reimbursable before admission.
• Assign the appropriate payer category for facility personnel to enter.
• Scan information back to the requesting facility.
• Ensure timely and accurate processing of referrals and admissions.
• Provide backup for review of potential insurance contracts.
• Adhere to ethical business practices and maintain integrity and honesty.
• Take initiative and responsibility for decisions and support personal and companywide goals.
• Encourage a positive environment and experience for coworkers; treat employees with respect and embrace diversity.
• Promote a safe and efficient working environment by following agency policies and procedures.
• Adhere to departmental and agency dress codes.
• Perform other duties as assigned by the supervisor.

Benefits

• Affordable medical, dental, and vision insurance options.
• Generous paid time off program and paid holidays for full-time staff.
• 24/7/365 access to doctors through TeleDoc.
• Optional short- and long-term disability plans.
• Employee Assistance Plan (EAP).
• 401(k) retirement accounts with company match.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED