Order Intake Coordinator
About The Position
The Order Intake Coordinator manages the intake, review, and release of customer orders into Operations. The position ensures orders are complete, accurate, properly prioritized, and ready for execution before being handed off for production planning. It is a non-supervisory position that reports to the Director of Operations. The role is based in an office/warehouse environment. Core business hours are generally 8:00 a.m. to 5:00 p.m., though work outside normal business hours may be required based on company operations. The role requires communicating verbally and exchanging information, seeing and hearing, and fine coordination such as using a computer keyboard. Daily activities may include prolonged standing, sitting, and walking, as well as occasional stooping, bending, kneeling, crouching, reaching, and twisting. The employee may lift, carry, push, and pull light to moderate weights up to 25 pounds and operate office equipment requiring repetitive hand movement.
Requirements
- High school diploma or GED, 1–2 years of relevant experience, or an equivalent combination of education and experience.
- Strong communication and organizational skills.
- Excellent attention to detail and follow-through.
- Ability to manage multiple requests and priorities in a fast-paced environment.
- Strong problem-solving skills.
- Proficiency with Microsoft Office applications.
- Customer service, communication, follow-through, problem solving, organization, sense of urgency, attention to detail, and accountability.
Nice To Haves
- Experience in logistics, distribution, customer service, or operations.
Responsibilities
- Receive and review incoming customer orders.
- Verify quantities, product information, required dates, shipping details, and other order requirements.
- Identify and resolve missing, inaccurate, or conflicting information.
- Ensure orders are complete before releasing them to Operations.
- Prioritize orders based on customer requirements and required completion dates.
- Coordinate order readiness with Project Management, Integration Planning, Warehouse, and Shipping.
- Communicate order changes, holds, cancellations, and priority requests.
- Maintain accurate order information in applicable systems and trackers.
- Escalate issues that could impact production or customer commitments.
- Support reporting of order volume, status, exceptions, and upcoming workload.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
