Order Entry & Intake Specialist

Rom Technologies•Clearwater, FL

1d•Onsite

About The Position

ROMTech is a medical technology company providing in-home rehabilitative care through a medical device and telemedical platform. The Intake Specialist supports accurate and timely processing of physician orders for orthopedic, cardiac, and durable medical equipment services. The role contributes to the revenue cycle by ensuring orders are complete, documentation is accurate, and payer requirements are addressed. It also supports patient onboarding, timely care delivery, and compliance with healthcare documentation standards. This is an onsite position in Clearwater, Florida. The role works with clinical, billing, intake, pre-authorization, scheduling, and inside sales teams to resolve order issues and maintain accurate electronic patient and order records. The position is a W-2 employee role and is classified as non-exempt.

Requirements

Strong attention to detail and accuracy.
Effective written and verbal communication skills.
Strong organizational and data entry skills.
Ability to follow standardized processes and workflows.
Basic computer proficiency, including Microsoft Office (Word, Excel, and Outlook).
Ability to learn healthcare systems, terminology, and payer requirements.
0 to 1 years of administrative, data entry, or related experience.
No education required.

Nice To Haves

Knowledge of medical terminology, particularly orthopedic or cardiac terminology.
Familiarity with healthcare workflows, intake processes, or revenue cycle functions.
Experience working with EMR/EHR systems or order entry platforms.
Prior experience in healthcare administration, DME, medical office, or insurance environments.
High school diploma or equivalent.
Coursework in healthcare administration, medical office administration, or a related field.
Certification or coursework in medical terminology.
Certification or coursework in healthcare administration.

Responsibilities

Review, sort, and enter physician orders into designated healthcare systems accurately.
Validate order completeness, including patient demographics, diagnosis codes, provider documentation, and service details.
Verify prescriptions, clinical notes, referrals, and other required documentation before processing orders.
Identify and correct incomplete or inaccurate orders, or escalate them to appropriate internal teams.
Communicate with cross-functional teams to resolve order issues.
Respond to basic internal and external inquiries about order status and documentation requirements.
Maintain organized and accurate electronic patient and order records in accordance with company policies and HIPAA regulations.
Collaborate with billing and authorization teams to reduce denials and improve documentation quality.
Escalate urgent issues, incomplete orders, and time-sensitive deadlines to appropriate stakeholders.
Provide administrative support for department workflows as needed.
Assist with process improvements, data cleanup, or system updates.
Participate in training and onboarding activities as assigned.
Perform other related duties as assigned to support operational and business needs.