Intake Coordinator

InHome Connect•Fort Worth, TX

About The Position

The Intake Coordinator directs daily patient referral and intake operations, including helping establish and implement intake policies. The role initiates patient charts in the EMR, maintains intake workflows and census-related tracking, and ensures compliance with applicable state, federal, and CHAP referral and intake requirements. The coordinator builds and maintains relationships with current and potential referral sources, monitors community and customer perceptions, reports referral statistics and trends, and contributes to strategic planning and quality improvement. The role also supports referral sources in accessing community resources when Heart to Heart Hospice does not provide the needed services, maintains knowledge of contractual relationships, and ensures admissions comply with contract provisions. Timely documentation and other duties as required are part of the position.

Requirements

At least three to five years of experience in health care, preferably in hospice operations.
Admissions/intake and customer service experience.
Valid driver’s license and automobile insurance.
Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
Experience with EMR software.

Nice To Haves

A degree in health care or a related field is preferred.

Responsibilities

Direct daily patient referral and intake operations, including participating in the establishment and implementation of intake policies.
Initiate patient charts in the EMR and maintain workflow.
Maintain census, pending admissions, red flag, journey’s end, and care plan meeting information on the stand-up board.
Ensure compliance with applicable state, federal, and CHAP referral and intake regulatory requirements.
Establish and maintain positive working relationships with current and potential referral sources; build and monitor community and customer perceptions of Heart to Heart Hospice as a high-quality provider.
Gather, collate, and report referral statistics, including key customer referral trends.
Participate in strategic planning, including identifying opportunities for additional or improved services to meet unmet customer needs.
Maintain comprehensive knowledge of company contractual relationships and ensure patients are admitted according to contract provisions.
Participate in quality assessment and performance improvement teams and activities.
Maintain comprehensive knowledge of community resources and assist referral sources in accessing resources when services are not provided by Heart to Heart Hospice.
Submit all documentation in a timely manner.
Perform other duties as required.