Intake Coordinator

Adara Home Health•Mendota Heights, MN

4d•Onsite

About The Position

The Intake Coordinator serves as a liaison to referral sources by responding to company referrals and facilitating the provision of home care services and handling inquiries. The role helps arrange uninterrupted continuing medical care for clients at home and identify additional services needed for effective care. This position reports to the Area Manager. The schedule is in-office, Monday through Friday, from 8 a.m. to 5 p.m. The role requires primarily desk work with frequent phone use, occasional bending and stretching, and the ability to operate simple and complex office equipment.

Requirements

At least three years of health care experience.
Intake and home health experience.
Knowledge of Medicare, private insurance, and Minnesota Medical Assistance regulations.
Ability to promote and maintain a positive attitude and encourage others to do the same.
Excellent written and oral communication skills.
Strong organizational skills and ability to work independently with minimal supervision.
Computer proficiency and ability to learn new software.
U.S. citizenship or evidence of a valid Alien Work Permit.
Pass initial and ongoing background studies and screenings, including those of the Minnesota Department of Health and the Federal Office of the Inspector General’s List of Excluded Individuals and Entities.

Nice To Haves

Knowledge of Microsoft Word and Excel.

Responsibilities

Receive and coordinate referrals, including notifying insurance providers about prior authorization and covered services when needed.
Assist prospective clients and referral sources in identifying services appropriate to clients’ home care needs.
Explain the company’s scope of service and coverage area to referral sources.
Maintain quality relationships and a professional, high-quality image with referral sources.
Mail correspondence and brochures to clients and referral sources when requested.
Evaluate whether requested services are appropriate for each referral.
Gather clients’ clinical and demographic information during referrals and inquiries.
Enter referral information into company software.
Communicate referral status to the Area Manager or designee.
Assist with assigning referrals to clinicians for assessment and start of care.
Consult with office management and clinical staff.
Maintain current knowledge and education to serve referral sources efficiently and productively as a home care resource.
Maintain confidentiality of information pertaining to clients, families, and employees.
Communicate professionally, positively, and effectively with payers, clients, and employees.
Prioritize and complete job responsibilities with self-direction.
Use discretion and independent judgment to receive, document, and forward patient or physician complaints to appropriate administrative employees.
Perform other related duties and responsibilities as assigned by the office.