Intake Coordinator PRN

Summit BHC•New Deal, TX

11d•Onsite

About The Position

The Intake Coordinator establishes and maintains a welcoming first impression at the facility front desk and provides administrative support to admissions. The role handles phone triage and inquiries about facility services and availability, responds to requests for services, calls prospective clients back, and documents call activity. It also performs pre-registration, verifies insurance eligibility, coordinates with insurance companies, and facilitates assessments or intake to facility services when appropriate. The coordinator supports quality service to clients and their families throughout the admissions process.

Requirements

High school diploma or equivalent required.
Experience in client assessment, referral, treatment planning, and communication with external review organizations or comparable entities.
Knowledge of community resources.
Outstanding interpersonal, interviewing, and assessment skills.
Skill in telephone etiquette and paging procedures.
CPR certification and de-escalation training required; training is available upon hire and offered by the facility.
First aid may be required based on state or facility requirements.

Nice To Haves

Bachelor’s degree in social work, psychology, counseling, or a related field.
One or more years of experience in healthcare admissions, preferably in mental health or substance use disorder.

Responsibilities

Conduct pre-admission assessments and interview clients, family members, or collateral sources to determine whether intake criteria are met.
Review prospective admissions against approved admission criteria, policies, and procedures.
Lead discussions with referral sources to support clients, resolve conflicts, and develop business relationships with treatment and healthcare professionals.
Respond to the needs of referred clients.
Assess family needs for mediation, sober escort, or intervention and determine appropriate professional resources to contact.
Recommend an interventionist and facility, and determine dates and travel arrangements.
Coordinate with internal departments and external parties to support timely client admissions.
Document activities, contacts, appointments, and events in the designated Customer Relationship Management system and maintain admissions documentation.
Verify benefits for clients with private insurance using available resources.
Screen referral calls and arrange transportation for admission.
Maintain an admissions waiting list and keep in contact with prospective candidates to facilitate admissions.
Answer inquiries about facility services and availability, complete pre-registration, verify insurance eligibility, and coordinate with insurance companies.
Provide administrative support to admissions and facilitate assessment or intake when appropriate.