Insurance Specialist Jobs

About The Position

Requirements

• An undergraduate degree or diploma (Kinesiology, Occupational Therapy, Physical Therapy, Disability Management etc.) and professional experience in disability management or vocational rehabilitation, or an equivalent combination of education and direct experience in customer recovery, vocational rehabilitation or disability case management.
• Several years of direct proactive recovery/disability case management with a portfolio of customers, along with their families, who have sustained severe and/or catastrophic injuries, including direct collaboration with all Health Care Providers throughout the entire duration of their rehabilitation.
• Meet the provincially legislated requirements of the Criminal Records Review Act (CRRA).
• Proven leadership skills to coordinate and lead meetings of relevant internal and external stakeholders.
• Detail oriented and organized, able to handle multiple files and tasks on a daily basis.
• Ability and willingness to travel to alternate locations, including healthcare facilities or customers’ homes when required.
• Strong problem solving and conflict resolution skills.
• Must hold a valid BC Driver's License.
• A genuine desire to build trusted long-term relationships with customers and their family members, listen to their concerns and put their preferences, needs and values at the centre of their recovery goals.
• Knowledge and understanding of catastrophic trauma and the effects of long-term disability on mental health.
• The ability to manage all documents that are relevant to a customer’s claim, including keeping files up to date and recording details required to facilitate a customer’s recovery.
• A collaborative approach to skillfully manage a broad spectrum of cases, coordinating and managing the multiple care and service providers and stakeholders involved in the customer’s recovery journey.

Responsibilities

• Provide Advanced Support & Recovery services to customers following accidents resulting in severe or catastrophic injuries.
• Ensure customers have access to necessary benefits, treatment, and healthcare services.
• Proactively manage case files in a one-to-one case management environment.
• Support customer rehabilitation.
• Assess customer needs and develop appropriate goals, milestones, and timelines.
• Manage the physical and psychological impacts of accidents in consultation with customers and healthcare professionals.
• Support customers throughout their recovery journey by identifying their needs.
• Coordinate insurance benefits for customers.
• Collaborate effectively with external healthcare professionals, healthcare facilities, and community stakeholders.
• Implement and manage appropriate recovery or care plans for each customer.
• Work with customers over the phone.
• Travel to alternate locations, including healthcare facilities or customers’ homes, when required.

Benefits

• Competitive Salary & Benefits
• Industry competitive salary and benefits
• Salary Range: $92,729.00 - $108,617.60 + 5% premium
• 16 Time Off days
• 3 weeks' vacation
• Excellent benefits and pension
• Flexible working arrangements
• Inclusive and diverse work environment
• Hybrid working model