Entry Level Customer Service - Work From Home

American Income Life Insurance Company • Des Moines, IA

3d • Remote

About The Position

We are growing our remote team and looking for dependable, motivated individuals who enjoy helping people, answering questions, and providing a positive client experience. This role is with a long-standing organization in the supplemental benefits industry that has supported families for more than 65 years. As demand continues to grow, we are expanding into new areas and looking for team members who are professional, coachable, and ready to build a long-term career. As a Client Support & Benefits Specialist, you will work with individuals who need help understanding their available benefit options. Your focus will be on communication, education, follow-up, and helping clients feel confident throughout the process. You will receive hands-on training, ongoing mentorship, and support from experienced leaders.

Requirements

• Strong customer service mindset
• Professional communication skills
• Positive and reliable attitude
• Ability to build trust and rapport with clients
• Comfortable working independently from home
• Organized and able to manage multiple tasks
• Willingness to learn and be coached

Nice To Haves

• Sales, customer service, or client-facing experience is helpful but not required
• Entrepreneurial and goal-oriented
• Works well in a team environment
• Stays calm and professional under pressure
• Enjoys helping others
• Motivated by growth and advancement
• Able to communicate clearly by phone, video, and email

Responsibilities

• Speak with clients by phone or virtual meeting
• Provide general information about available products and services
• Answer questions related to current or requested coverage
• Review client needs and help identify suitable options
• Maintain accurate notes and client records
• Follow up with clients to ensure they receive proper support
• Stay updated on product changes, service updates, and company procedures
• Work with leadership to improve client experience and efficiency

Benefits

• Hands-on training provided
• Weekly pay
• Bonus opportunities
• Residual income potential
• Advancement opportunities
• Company-paid trips for qualifying team members
• Supportive team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed