Multinational Service Specialist

Zurich Insurance Company Ltd.•Toronto, ON

77d•CA$63,000 - CA$86,000•Hybrid

About The Position

Zurich Canada is seeking a Multinational Service Specialist to ensure complex, fronted, multinational captive programs operate compliantly, consistently, and seamlessly for customers. This role involves consulting with Account Teams and managing end-to-end Multinational Program servicing on international program business service delivery. The specialist will focus on customer service requirements, service proposition, and handling service delivery issues to enhance customer experience. This is a full-time position within a supportive environment, offering an opportunity to build knowledge and experience in the insurance industry.

Requirements

Bachelors Degree, and 2 or more years of experience in the Service Delivery area OR High School Diploma or Equivalent, and 4 or more years of experience in the Service Delivery area
Fluency in English
Intermediate knowledge of captive reinsurance
Experience of reinsurance accounting processes, including but not limited to reinsurance cession and cashflow
Experience in end-to-end coordination between captive, insured, broker, and fronting partners

Nice To Haves

Knowledge of insurance products and services, international business
Knowledge of the business environment, finance, economics and reinsurance
Effective communication skills
Strong written and verbal skills
Ability to multi-task
Strong analytical and planning skills
Ability to effectively manage changing priorities
Ability to build networking skills
Bilingual (French and English) is an asset

Responsibilities

Ensure fronting decisions with captive partners are translated into executable servicing actions.
Ensure policies, certificates, and local documentation comply with fronting requirements, local insurance regulations, and captive reinsurance structures.
Coordinate timely issuance to avoid regulatory or tax exposure.
Ensure underwriting decisions are accurately reflected in local policies, fronting agreements, and reinsurance cessions to the captive.
Flag operational misalignment between agreed captive structure and local execution.
Ensure correct premium flows between Zurich network and captive.
Coordinate timely captive premium flow and allocation.
Prevent mismatches between underwriting intent and actual financial transactions between captive and relevant parties.
Ensure contract certainty across policies, captive reinsurance agreements, and local certificates.
Manage day-to-day relationships and program maintenance with captive managers.