Hr Manager Jobs

About The Position

Requirements

• 3–5+ years of experience in digital product management, enterprise SaaS, or HR technology, with demonstrated ownership of product strategy and roadmaps.
• Strong functional knowledge of ServiceNow HRSD or a similar product, including Employee Center, HR Case Management, and Knowledge Management.
• Deep understanding of HR operations, shared services, and employee support processes.
• Ability to manage a product backlog, prioritize demands, and deliver enhancements using Agile or similar hybrid methodologies.
• Strong analytical skills and experience using KPIs, SLAs, and customer feedback to inform product decisions.
• Excellent communication and influencing skills, including the ability to translate complex business needs into clear, scalable solutions.
• Experience leading and developing team members.
• Proven experience driving cross-functional change.
• Familiarity with enterprise HR systems, preferably Workday, and an understanding of system integrations, data flows, and security.

Nice To Haves

• ServiceNow Certified Implementation Specialist (CIS), Certified System Administrator (CSA), or similar certification for a like-product.
• Professional Scrum Product Owner (PSPO), Certified Scrum Product Owner (CSPO), or similar Agile/Scrum certification.
• Project Management Professional (PMP) certification.
• Exposure to, knowledge of, or experience implementing Workday Help.
• Familiarity with AI-enabled service delivery, intelligent automation, and digital employee experience optimization.

Responsibilities

• Define and execute the long-term vision, strategic roadmap, and product lifecycle for enterprise Case and Knowledge Management systems.
• Lead platform governance, demand management, and intake processes; prioritize the enhancement backlog based on business value, user experience, and strategic HR objectives.
• Establish, monitor, and maintain KPIs and operational metrics using platform analytics and employee feedback to improve adoption, self-service effectiveness, and the product.
• Define and monitor performance standards, response targets, and service-level expectations for the system product team and Tier 1 support team.
• Own and optimize the ServiceNow Employee Center experience, including navigation, AI adoption, search, personalization, and accessibility.
• Establish regular reviews and partnerships with HR and business stakeholders to govern knowledge management and ensure content is high-quality, relevant, accurate, and accessible.
• Partner with cross-functional teams to turn business requirements into scalable digital experiences and oversee delivery from discovery through launch, including case workflows, self-service portals, and knowledge bases.
• Lead release planning with system administrators, IT development partners, and business stakeholders, including management of platform upgrade cycles.
• Explore emerging AI and intelligent automation capabilities to improve service delivery.
• Build strategic relationships with global stakeholders, align and communicate priorities, and influence decisions in the interests of the company and employee experience.
• Lead, coach, and develop team members, foster accountability, collaboration, and innovation, and serve as a trusted advisor to HR leadership.
• Drive cross-functional change.

Benefits

• Health insurance and holistic wellness programs with incentives, available from day one for the employee and family.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401(k) matching.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.