Senior Defined Benefit Operations Analyst (Operations Manager)
About The Position
The Senior Benefits Administration Services Analyst supports the delivery and ongoing administration of Defined Benefits pension plans. The role serves as a subject matter expert for client requirements, leads change work through the full project lifecycle, resolves escalated operational and system issues, and helps ensure high-quality service delivery. The analyst executes established administration processes with minimal supervision, advises internal and external stakeholders on operations and improvement opportunities, and ensures processing quality and compliance with client requirements. The role also coordinates client change requests from discovery through Go-Live, maintains business requirements and process documentation, supports data requirements, reviews team deliverables, and mentors junior colleagues.
Requirements
- Formal education and/or relevant professional experience in Defined Benefits pension administration.
- Strong knowledge of Defined Benefits processes, plan rules, eligibility, participant data, and administration.
- Advanced Microsoft Excel skills.
- At least 2 years of SQL query execution and development experience.
- Experience troubleshooting system or processing issues.
- Experience with business requirements and process documentation.
- Familiarity with the project lifecycle and project management, including Discovery, requirements, testing, implementation, and Go-Live.
- Strong analytical, problem-solving, and client communication skills.
- Ability to manage work independently with minimal supervision.
Nice To Haves
- Experience serving as a Defined Benefits subject matter expert.
- Experience working directly with external clients.
- Experience leading client or system change initiatives.
- Experience with data management and data requirements.
- Experience mentoring or coaching junior analysts.
Responsibilities
- Ensure ongoing processing quality and adherence to client requirements.
- Provide internal and external stakeholders with insight into operational activities, issues, and improvement opportunities.
- Execute established Defined Benefits administration processes with minimal supervision.
- Research and resolve escalated eligibility, participant data, system, and service-delivery issues.
- Triage intermediate system issues and validate system processing against business and client requirements.
- Serve as a subject matter expert on client rules, plan provisions, and expectations.
- Lead change work through the full project lifecycle, from Discovery through Go-Live, including project management and implementation coordination.
- Work directly with external client contacts to define and scope change requests.
- Maintain business requirements, administrative guides, and process documentation, obtaining client sign-off as needed.
- Partner with the Data Management team to steward Conduent Data Requirements.
- Identify system and processing enhancements that improve quality, accuracy, and operational efficiency.
- Perform peer reviews to ensure the quality and accuracy of team deliverables.
- Mentor and coach junior team members.
- Perform other assigned duties and comply with policies and standards.
Benefits
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- May be eligible for a bonus or incentive based on business need
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
