Senior Defined Benefit Data Analyst/Scientist

Conduent

About The Position

Conduent is seeking a Senior Benefits Administration Services Analyst with experience in Defined Benefits pension administration and data analysis. The role serves as a data and client subject matter expert, responsible for data quality, reporting, process analysis, and support for data-intensive Defined Benefits initiatives. The ideal candidate combines Defined Benefits knowledge with SQL, advanced Excel, analytical, and client-facing skills. The analyst supports client requirements and pension administration processes, monitors data quality, and contributes to projects such as Actuarial Valuation. The role investigates data and operational processes, develops reporting insights for internal and external stakeholders, resolves escalated issues, and coordinates client and system changes from Discovery through Go-Live. It also maintains business requirements and process documentation, identifies system and processing enhancements, performs peer reviews, and mentors junior team members.

Requirements

Experience and/or formal education in Defined Benefits pension administration.
Knowledge of Defined Benefits plan rules, participant data, eligibility, and pension administration processes.
Advanced Microsoft Excel skills.
At least 2 years of SQL query execution and development experience.
Experience with data analysis, data quality, reporting, and issue investigation.
Experience researching and troubleshooting system, processing, or data issues.
Experience working with business requirements and process documentation.
Familiarity with the project lifecycle and project management, including Discovery through Go-Live.
Strong analytical, problem-solving, and communication skills.
Ability to work independently with minimal supervision.

Nice To Haves

Experience supporting Actuarial Valuation or other data-intensive Defined Benefits initiatives.
Experience serving as a Data Model SME, Defined Benefits SME, or senior analyst.
Experience partnering with Data Management or technical teams.
Experience working directly with external clients.
Experience mentoring or coaching junior team members.

Responsibilities

Serve as a Data Model and Defined Benefits subject matter expert, supporting client requirements and pension administration processes.
Own and monitor data quality to help ensure accuracy and integrity across Defined Benefits processes.
Serve as a key stakeholder for data-intensive projects, including Actuarial Valuation.
Analyze data and operational processes to identify efficiencies, workload reductions, trends, and improvement opportunities.
Serve as the primary point of contact for reporting needs and provide meaningful insights to internal and external stakeholders.
Use SQL and advanced Excel to analyze data, investigate discrepancies, validate results, and support reporting.
Act as a steward for Conduent Data Requirements, partnering with Data Management and other teams.
Research and resolve escalated issues involving eligibility, participant data, systems, and service delivery.
Triage system and data issues to confirm adherence to client and business requirements.
Serve as a subject matter expert for client plan rules, requirements, and expectations.
Lead client and system change initiatives from Discovery through Go-Live, including requirements, testing, implementation, and project coordination.
Maintain Business Requirements, Administrative Guides, and process documentation, obtaining client sign-off when required.
Identify system and processing enhancements that improve quality, accuracy, and operational efficiency.
Perform peer reviews and mentor junior team members.