Senior Defined Benefit Operations Analyst (Operations Manager)

Conduent•Florham Park, NJ

7h•$75,000 - $85,000

About The Position

The Senior Benefits Administration Services Analyst supports the delivery and ongoing administration of Defined Benefits pension plans. The role serves as a subject matter expert for client requirements, leads change work through the full project lifecycle, resolves escalated operational and system issues, and helps ensure high-quality service delivery. The analyst works with internal and external stakeholders, manages operational work with minimal supervision, coordinates implementation changes, and supports quality and development across the team.

Requirements

Formal education and/or relevant professional experience in Defined Benefits pension administration.
Strong knowledge of Defined Benefits processes, plan rules, eligibility, participant data, and administration.
Advanced Microsoft Excel skills.
At least 2 years of SQL query execution and development experience.
Experience troubleshooting system or processing issues.
Experience with business requirements and process documentation.
Familiarity with the project lifecycle and project management, including Discovery, requirements, testing, implementation, and Go-Live.
Strong analytical, problem-solving, and client communication skills.
Ability to manage work independently with minimal supervision.

Nice To Haves

Experience serving as a Defined Benefits subject matter expert.
Experience working directly with external clients.
Experience leading client or system change initiatives.
Experience with data management and data requirements.
Experience mentoring or coaching junior analysts.

Responsibilities

Be accountable for ongoing processing quality and adherence to client requirements.
Provide internal and external stakeholders with insight into operational activities, issues, and improvement opportunities.
Execute established Defined Benefits administration processes with minimal supervision.
Research and resolve escalated eligibility, participant data, system, and service delivery issues.
Triage intermediate system issues and validate system processing against business and client requirements.
Serve as a subject matter expert for client rules, plan provisions, and expectations.
Lead change work through the full project lifecycle, from Discovery through Go-Live, including project management and implementation coordination.
Interface directly with external client contacts to define and scope change requests.
Maintain Business Requirements, Administrative Guides, and process documentation, securing client sign-off as needed.
Steward Conduent Data Requirements in partnership with the Data Management team.
Identify system and processing enhancements that improve quality, accuracy, and operational efficiency.
Perform peer reviews to ensure the quality and accuracy of team deliverables.
Mentor and coach junior team members.
Perform duties as assigned and comply with policies and standards.