House Supervisor Jobs

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F&B Front of House Supervisor

Churchill Downs Incorporated•Oxford, ME
•$20 - $25

About The Position

The F&B Front of House Supervisor is responsible for the overall effectiveness of Oxford Casino Hotel’s food outlets and provides daily direction to team members. The role empowers staff and promotes dignity, kindness, and respect while supporting outlet performance against budgeted profit-and-loss targets. The supervisor ensures adherence to standard operating procedures, health codes, OSHA standards, and other applicable regulations. They support guest relations, team member development and performance processes, outlet scheduling and records, inventory and equipment readiness, and the use of point-of-sale, payroll, and inventory systems. The position also requires maintaining the confidentiality and security of relevant information and adapting outlet offerings to industry trends and the casino’s theme and concept. This role involves prolonged standing and walking, as well as bending, reaching, pushing, and pulling. It may require exerting up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

  • Demonstrated successful interpersonal skills when working with diverse people and different levels of authority.
  • Ability to multitask.
  • Knowledge and experience with computers and software, including word-processing and spreadsheet programs such as Word for Windows and Excel.
  • Ability to work with payroll and inventory systems.
  • Ability to communicate effectively, both verbally and in writing.
  • Sufficient experience, education, and job knowledge to meet current business needs.
  • The role requires prolonged standing and walking with mobility, bending and reaching from ground level to 6 feet, and normal hearing, vision, hand-eye coordination, and manual dexterity.
  • May need to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly.

Nice To Haves

  • Two years of management experience in a high-volume food-service position is preferred.

Responsibilities

  • Adhere to all Standard Operating Procedures and complete daily checklists and management-assigned tasks.
  • Provide team members with preshift information about company events, marketing campaigns, SOP adherence, and advancement opportunities.
  • Ensure areas of control comply with health codes, OSHA standards, and requirements of governmental agencies.
  • Issue or witness corrective counseling sessions and maintain department files on absences, tardiness, behavior, and corrective counseling.
  • Prepare and track team member paperwork, including weekly schedules.
  • Serve as a positive role model, respond to questions in accordance with company policy, and communicate effectively with team members and leaders.
  • Recognize industry trends and bring forward items that fit the outlet’s theme and concept.
  • Communicate using telephones, email, walkie-talkies, and computers.
  • Interact with guests to maintain strong guest relations and encourage loyalty.
  • Program the point-of-sale system.
  • Maintain outlet equipment and supplies and ensure adequate supplies for expected business volumes.
  • Maintain the confidentiality and security of relevant information and operate within applicable laws.
  • Perform other tasks as assigned.

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