Help Desk Jobs

About The Position

Requirements

• Bachelor’s degree in Computer Science or Management Information Systems preferred. High school diploma required.
• 3+ years of experience in IT support or held desk roles
• Experience with Microsoft Intune preferred
• Strong knowledge of IT infrastructure, including hardware and software systems.
• Fluency in the Spanish language preferred
• Networking experience with the ability to troubleshoot basic networking issues such as: Cabling issues TCP/IP issues Wi-Fi connections Connection issues due to computer hardware or firmware requirements
• Windows 11 or better support experience
• Experience working with Apple Macintosh products preferred
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication skills with the ability to interact effectively with both technical and non-technical stakeholders.
• Any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of this job may be considered.

Responsibilities

• Provide Level 1 technical assistance to end users for hardware, software, and peripheral devices.
• Troubleshoot Information Technology issues related to desktops, laptops, mobile devices, printers, and collaboration tools.
• Install and configure desktop and laptop systems using Microsoft Intune and Patch My PC.
• Deliver remote technical support to users across multiple regions.
• Collaborate with the Global IT team to identify and implement process improvements.
• Respond to technical support tickets from employees or departments facing technical difficulties.
• Model the type and level of behavior, professionalism and leadership that is in accordance with the values of the organization.
• Ensure compliance with all relevant regulations and laws; maintain accountability standards.
• Performs other related duties as required.