IT Help Desk Specialist (Entry-Level)
About The Position
Katapult Network is recruiting an entry-level IT Help Desk Specialist to provide technical troubleshooting and customer support within a growing organization. The specialist serves as a key contact for users experiencing technical issues, helps them work through solutions, and communicates clearly and professionally. The role involves collaborating with internal teams to resolve issues, improve processes, and support customer satisfaction. It offers recent graduates an opportunity to build a career in IT support, technical services, or systems administration. Occasional customer meetings or site visits may be needed.
Requirements
- Bachelor's degree required to apply.
- Understanding of computer hardware, software, and operating systems.
- Enjoy helping others and providing a positive support experience.
- Ability to clearly explain technical concepts to non-technical users.
- Comfort troubleshooting and working through technical challenges.
- Ability to manage multiple support requests and follow through on tasks.
- Willingness to learn new systems, tools, and technologies.
Responsibilities
- Diagnose and resolve hardware, software, and system issues for users.
- Communicate with customers to understand problems and guide them through solutions step by step.
- Explain technical concepts in a clear, user-friendly way.
- Track, update, and manage support tickets to ensure timely resolution.
- Escalate complex issues to appropriate teams while keeping users informed.
- Collaborate with internal teams to identify and implement solutions.
- Monitor support trends and suggest process improvements.
- Participate in occasional customer meetings or site visits as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
