HELP DESK TECHNICIAN - 2ND SHIFT

Sales Data Inc • Hutchinson, KS

8d • $18 - $20 • Onsite

About The Position

MAPS is hiring a Help Desk Technician to serve as a first point of contact and key connection between customers, field technicians, and internal teams. The role involves assisting with technical issues, supporting customer operations, and helping provide timely, positive customer experiences in a fast-paced environment.

The position is based at 15 N Adams in Hutchinson, Kansas, and works the second shift, 4 p.m. to midnight. The work takes place in an office with frequent communication by phone, email, and chat. It is primarily sedentary, with approximately 80–90% of work performed at a desk or computer workstation, extended screen and computer use, and occasional movement of equipment weighing up to 25 pounds. The role requires multitasking, prioritizing time-sensitive work, and collaborating with internal teams.

Requirements

• High school diploma or GED equivalent.
• No felony convictions during the five years prior to application.
• Strong attention to detail and organizational skills.
• Strong data-entry skills using the company’s proprietary software.
• Working knowledge of Windows and Microsoft Office software products.
• Basic knowledge and understanding of computers and hardware/software terminology.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Strong troubleshooting and problem-solving skills.
• Ability to work well both independently and as part of a team.
• Ability to remain sedentary for up to eight hours per day.
• Regular in-person attendance.
• Ability to work occasional weekends and holidays.

Nice To Haves

• QSR and/or technical computer training.
• Previous help desk or technical support experience.
• Experience in a fast-paced customer service environment, such as fast food (QSR) or retail.
• Computer assembly and disassembly knowledge.
• Bilingual ability.

Responsibilities

• Handle inbound and outbound calls with customers and field technicians to diagnose technical issues and provide timely support.
• Document point-of-sale system installations, customer troubleshooting interactions, and incoming purchase requests.
• Coordinate the return and tracking of loaner equipment.
• Create and manage customer supply order tickets.
• Maintain current customer and store records.
• Support additional tasks and projects as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED