HELP DESK TECHNICIAN 3RD SHIFT

Sales Data Inc • Hutchinson, KS

8d • Onsite

About The Position

The Help Desk Technician is the first point of contact and a key connection between customers, field technicians, and internal teams. The role provides technical support and helps ensure smooth operations and positive customer experiences in a fast-paced, supportive office environment. The position is based at 15 N Adams in Hutchinson, Kansas, and is listed as full time on the third shift, midnight to 8:00 a.m.; shift hours may vary as needed.

The technician handles customer and field technician calls, diagnoses technical issues, documents support and installation interactions, manages equipment returns and supply orders, and keeps customer and store records current. The work involves frequent communication by phone, email, and chat, regular computer use, and collaboration with internal departments. It is primarily sedentary, with occasional movement of equipment weighing up to 25 pounds. Regular in-person attendance is required, and occasional weekend and holiday work may be needed.

Requirements

• High school diploma or GED equivalent.
• No felony convictions during the five years prior to application.
• Strong attention to detail and organizational skills.
• Strong data-entry skills using the company’s proprietary software.
• Working knowledge of Windows and Microsoft Office software products.
• Basic knowledge and understanding of computers and hardware/software terminology.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Strong troubleshooting and problem-solving skills.
• Ability to work both independently and in a team environment.
• Ability to remain sedentary for up to eight hours per day.
• Regular in-person attendance is required.
• Ability to work occasional weekends and holidays.

Nice To Haves

• QSR and/or technical computer training.
• Previous Help Desk or technical support experience.
• Experience in a fast-paced customer service environment, such as fast food (QSR) or retail.
• Computer assembly/disassembly knowledge.
• Bilingual ability.

Responsibilities

• Handle inbound and outbound calls with customers and field technicians to diagnose technical issues and provide timely support solutions.
• Record and maintain detailed documentation for point-of-sale system installations, customer troubleshooting interactions, and incoming purchase requests.
• Coordinate the return and tracking of loaner equipment.
• Create and manage customer supply order tickets.
• Maintain up-to-date customer and store records.
• Support additional tasks and projects as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED