IT HELP DESK SUPPORT REPRESENTATIVE
VNAcare • Rancho Cucamonga, CA3d
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IT HELP DESK SUPPORT REPRESENTATIVE
VNAcare•Rancho Cucamonga, CA
About The Position
VNAcare, a not-for-profit leader in home care, is looking for dedicated healthcare professionals to join our hospice team. Join our team and provide compassionate care to patients in your community! We are a leader in Hospice services that offers the best programs available in San Bernardino, Riverside and Eastern Los Angeles counties. Come on board with us as a Help Desk Representative!!! With offices throughout Southern California, you can become part of the team who continues to be a leader in providing professional and comprehensive care to critically, chronically or terminally ill patients in our community. Our clinicians enjoy flexible schedules including limited weekends/after-hours/on-call which promotes a healthy work-life balance. We offer competitive salaries, mileage reimbursement and a comprehensive orientation/on-the-job training program. The Help Desk Representative position is open in our Rancho Cucamonga location and surrounding areas. This is a Part-time 20 hours per week position during the day shift.
Requirements
- Associates degree in a computer related field preferred
- Basic to intermediate level knowledge of Windows Desktop operating systems is required.
- Ability to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Basic understanding of Active Directory and network troubleshooting.
- Ability to explain technical issues to a non-tech users.
Responsibilities
- Provides telephone support for Microsoft Windows applications and operating systems, Google Business Apps, e-mail, VPN access and network support with remote locations and field personnel.
- Serves as first point of contact for all internal technology problems and requests, providing timely and professional support via multiple communication outlets.
- Assists with internal physical moves of PCs, telephones, and other equipment.
- Provision laptops, desktops, and mobile devices for users.
- Respond to tickets, emails, and Help Desk calls promptly and in a professional manner.
- Follows up on unresolved issues and projects.
- Equipment disposal support and process, asset tagging and reviewing physical inventory on a monthly basis.
- Software installation; perform either independently or with the assistance of other IT personnel with the installation and configuration of system and application software as needed.
Benefits
- competitive salaries
- mileage reimbursement
- comprehensive orientation/on-the-job training program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
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