DMV Help Desk Agent

State of North Carolina • Nash County, NC

9d

About The Position

The Program Coordinator II position is in the Field Operations Support Unit (Help Desk) within Vehicle Services. The selected candidate maintains compliance with North Carolina General Statutes, NCDOT and NCDMV policies, and Vehicle Services policies and procedures. The role provides information to personnel to help resolve problems and researches vehicle registration, title records, and legal documents for acceptability and accuracy. Outstanding customer service skills are needed.

The Field Operations Support Unit supports and maintains the operational status of License Plate Agencies, vendors, Contact Centers, and state-owned offices throughout North Carolina. It also identifies and resolves system, equipment, and maintenance issues and provides technical support to users of STARS, LITES, IRP, NMVTIS, iNovah, IWPM, and PayIT.

Requirements

• Bachelor’s degree from an appropriately accredited institution and one year of experience related to the area of assignment, or an equivalent combination of training and experience.
• Outstanding customer service skills.

Nice To Haves

• Experience working with diverse clientele and maintaining effective working relationships.
• Experience interpreting and explaining policies, rules, regulations, and procedures.
• Experience reviewing detailed documents and records for accuracy.
• Experience identifying problems, resolving issues, and making independent decisions.
• Experience with Microsoft Office and general office equipment.
• Related program experience such as DMV mainframe computer experience; reviewing and researching title, registration, or legal documents for acceptability; identifying and resolving fiscal, inventory, computer system, or equipment issues; or customer service with DMV clientele.

Responsibilities

• Maintain compliance with applicable NC General Statutes, NCDOT and NCDMV policies, and Vehicle Services policies and procedures.
• Provide information to personnel to help resolve problems.
• Research vehicle registration and title records, and review legal documents for acceptability and accuracy.
• Support and maintain the operational status of License Plate Agencies, vendors, Contact Centers, and state-owned offices throughout North Carolina.
• Identify and resolve system, equipment, and maintenance issues.
• Provide technical support to users of STARS, LITES, IRP, NMVTIS, iNovah, IWPM, and PayIT.

What This Job Offers

• Job Type: Full-time