Help Desk Specialist

DEFTEC Corporation•San Antonio, TX

10d

About The Position

DEFTEC is seeking Help Desk Specialist personnel to support the 502d Communications Squadron at Joint Base San Antonio. The 502d supports JBSA customers who require access to the Secure Internet Protocol Router Network (SIPRNET) and Non-Secure Internet Protocol Network (NIPRNET), providing network and server support, service desk services, client systems support, information assurance, communications security, project management, and requirements desk support. The Help Desk Specialist provides client system support, administers user and organizational accounts, configures and maintains computers and peripherals, and assists customers remotely and at their locations. The role also supports equipment inventory, software management, security and maintenance activities, change management, and government information-system workflow tracking. Employees may also be assigned administrative, reporting, training, or other business-related tasks needed to support DEFTEC operations, customer requirements, and contract performance.

Requirements

Top Secret/SCI clearance.
Qualified in administration of the current and/or a previous Windows operating system with at least 2 years of experience, or Microsoft Certified Professional with at least 1 year of experience.
At least 4 years of in-depth technical experience installing, maintaining, and repairing network client/workstation hardware, printers, and other peripheral equipment.
At least 4 years of in-depth technical experience installing, configuring, documenting, operating, and maintaining Microsoft client operating systems, applications, and third-party software.
At least 2 years of experience clearing and sanitizing IT equipment exposed to a classified environment in preparation for turn-in to the Defense Logistics Agency.
Basic knowledge of government programs and the ability to work within government network rules and guidelines.
At least 2 years of experience and very good working knowledge of Microsoft applications.
Very good verbal and writing skills.

Responsibilities

Open and close IT incident tickets, resolve problems, and notify customers within 24 hours with daily updates until completion.
Manage user accounts, including creating, modifying, resetting, unlocking, and deleting accounts; administer organizational accounts and distribution lists and security groups.
Configure network and stand-alone printers; add or remove computers from the domain; configure network interface cards; create computer names; install and image computers; and clear security logs.
Coordinate with outside agencies on network administration issues and provide computer support remotely and at customer locations.
Create and issue logon token cards and modify group account membership and permissions.
Maintain workstations, printers, and handheld IT devices, including physical preventive maintenance, vulnerability and patch management, STIG reviews and audits, and software license management.
Maintain electronic software libraries and physical software media in accordance with current government guidance.
Support the government's equipment custodian in managing hardware on the 502 CS IT Hardware Inventory.
Follow locally established change management procedures for system configuration changes.
Track assigned work, trouble tickets, and workflow in Government AIS.
Perform additional administrative, reporting, training, or other business-related tasks as assigned to support operations, customer requirements, and contract performance.