Help Desk Specialist

Entarian • Suitland, MD

1d • Onsite

About The Position

Entarian is seeking a Help Desk Specialist to provide customer service and monitoring support for NOAA satellite systems at the NOAA Satellite Operations Facility (NSOF) in Suitland, Maryland. This is an on-site, nontechnical help desk role supporting 24/7 operations. The position works rotating 12-hour shifts: 6 a.m. to 6 p.m. and 6 p.m. to 6 a.m. Onsite training and certification will be provided for the specific systems used in the role. The stated hourly rate is approximately $24–$26.

Requirements

• Associate degree in computer science or a related discipline, or equivalent.
• 0–2+ years of experience in a relevant professional position.
• Must be detail-oriented, organized, and timely.
• Ability to work independently and within the team framework established by management, including collaborating with team members on assigned projects.
• Basic proficiency with Microsoft Suite (Word, Excel, PowerPoint), Google Suite products (Gmail, Google Meet), and PDF tools.
• Proficiency with ticketing software.
• Ability to multitask across different software platforms in a virtual environment.
• Ability to work a 12-hour alternating shift schedule supporting 24/7 operations.
• Must be a U.S. citizen or permanent resident who has lived in the United States for at least 3 of the last 5 years and be able to pass a background investigation to obtain a security badge for access to applicable government facilities and systems.

Nice To Haves

• CompTIA A+ certification is preferred but not required.

Responsibilities

• Identify anomalies and apply strong attention to detail when monitoring satellite systems.
• Track and report satellite data anomalies using NOAA’s ticketing system and assign them to the appropriate team.
• Create tickets and provide detailed notes about activities performed.
• Answer phone calls and support internal and external customers.
• Address and resolve tickets submitted through the Help Desk email.
• Attend weekly meetings, participate, and provide feedback to management.
• Identify, research, and report unresolved data-type inquiry issues.
• Document, track, and monitor problems to ensure timely resolution.
• Collaborate effectively with AI-assistant tools such as Google Gemini.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree