Help Desk Specialist

DEFTEC Corporation•San Antonio, TX

11d

About The Position

DEFTEC is seeking a Help Desk Specialist to support the 502d Communications Squadron at Joint Base San Antonio. The 502d supports JBSA customers who require access to SIPRNET and NIPRNET and provides network infrastructure and server maintenance, service desk and server administration, Unified Capabilities, client systems support, information assurance and communications security, project management, and requirements desk support. The Help Desk Specialist provides client system support, administers user and organizational accounts, configures and maintains computers, printers, and other IT devices, and supports network administration. The role also includes managing software libraries and hardware inventory, following change management procedures, and tracking work and tickets in Government AIS. Employees may also be assigned administrative, reporting, training, or other business-related tasks necessary to support DEFTEC operations, customer requirements, and contract performance.

Requirements

Top Secret/SCI clearance.
Qualification in administration of current and/or previous Windows operating systems with at least 2 years of experience, or Microsoft Certified Professional certification with at least 1 year of experience.
At least 4 years of in-depth technical experience installing, maintaining, and repairing network client/workstation hardware, printers, and other peripheral equipment.
At least 4 years of in-depth technical experience installing, configuring, documenting, operating, and maintaining Microsoft client operating systems, applications, and third-party software.
At least 2 years of experience clearing and sanitizing IT equipment exposed to a classified environment in preparation for turn-in to the Defense Logistics Agency.
Basic knowledge of government programs operating within government network rules and guidelines.
Very good working knowledge of Microsoft applications and at least 2 years of experience using them.
Very good verbal and writing skills.

Responsibilities

Open and close IT incident tickets, resolve problems quickly and effectively, and notify customers within 24 hours with daily updates until completion.
Create, modify, reset, unlock, and delete user accounts; create, disable, and delete organizational accounts; and create and delete distribution lists and security groups.
Configure network and stand-alone printers, add computers to or remove them from the domain, configure network interface cards, create computer names, install and image computers, and clear security logs.
Coordinate with outside agencies on network administration issues and provide computer support remotely and at customer locations.
Create and issue logon token cards and modify group account membership and permissions.
Maintain workstations, printers, and handheld IT devices, including physical preventive maintenance, vulnerability and patch management, STIG reviews and audits, and software license management.
Maintain electronic software libraries and physical software media in accordance with current government guidance.
Support the government equipment custodian in managing hardware on the 502 CS IT Hardware Inventory.
Follow locally established change management procedures for system configuration changes.
Track assigned work, trouble tickets, and workflow in Government AIS.