Help Desk Specialist

JCS Solutions LLC • Arlington, VA

2d • $55,000 - $74,000 • Onsite

About The Position

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users, including assistance with email, directories, and standard Windows desktop applications. The role is the initial point of contact for troubleshooting PC and printer hardware and software problems and also includes troubleshooting applications developed under the contract. The position is based on-site at the Pentagon in Arlington, Virginia, and requires U.S. citizenship and an active Secret clearance. A Top Secret clearance is strongly preferred.

Requirements

• Must be a U.S. citizen.
• Two years of experience in help desk or technical support.
• CompTIA A+ and Security+ certifications.
• Experience with Windows desktop applications.
• Knowledge of email systems and directories.
• PC and printer troubleshooting skills.
• Strong customer service and communication skills.
• Ability to work on-site at the Pentagon in Arlington, Virginia.
• Active Secret clearance required.

Nice To Haves

• Top Secret clearance strongly preferred.
• Prior experience supporting DoD or DISA end users.
• Experience with DoD help desk ticketing systems.
• Familiarity with military network environments and protocols.

Responsibilities

• Provide phone and in-person support to users.
• Support users with email, directories, and standard Windows desktop applications.
• Troubleshoot applications developed under the contract.
• Serve as the initial point of contact for hardware and software issues.
• Troubleshoot PC and printer problems.

Benefits

• Health, dental, and vision insurance.
• Life insurance.
• Short- and long-term disability.
• Paid time off (PTO).
• 401(k) retirement plan with employer match.
• Annual Professional Development Reimbursement Program.
• Additional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed