Temporary- Help Desk Assistant (Pool)
About The Position
The Temporary- Help Desk Assistant (Pool) provides courteous and timely assistance to employees and students who contact the IT Help Desk. This is a temporary part-time position for which applications are accepted continuously and reviewed when openings become available. The posting closes yearly on October 31, and applicants must re-apply each year to keep their application active. The position pays $16.00 per hour. Unofficial transcripts are acceptable during the application process; official transcripts are required upon hire. Applicants may be subject to a background check.
Requirements
- High school diploma or GED equivalent.
- Experience with Microsoft applications and strong familiarity with Microsoft software.
- Ability to learn new software.
- Excellent telephone, verbal, written, and interpersonal communication skills.
- Ability to prioritize and multitask.
Responsibilities
- Help students configure and troubleshoot wireless access on personal devices.
- Provide walk-in and telephone IT Help Desk support to students for issues including usernames and passwords, minor hardware and software problems, and email.
- Create work orders for IT personnel when an issue cannot be resolved.
- Perform light maintenance on printers.
- Check out equipment to faculty, staff, and students.
- Provide backup coverage for switchboard operators.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
