Temporary - Computer Lab/Help Desk Technician (Pool)
About The Position
Assist with the daily operations of User Support Services by helping students, faculty, and staff with technology-related issues and questions and by supporting computer lab technicians and media services with technology setups. This temporary pool position is performed from the assigned campus or work location. It offers up to 28 hours per week, with hours and shifts that may vary, at a rate of $20.00 per hour. Applications are accepted continuously and reviewed when openings become available; postings close annually on October 31. Applicants must reapply each year to maintain an active application. Unofficial transcripts are acceptable during the application process; official transcripts are required upon hire. Applicants may be subject to a background check.
Requirements
- High school diploma or equivalent.
- Demonstrated experience maintaining technology equipment and answering questions about it.
- Proficiency in a variety of computer applications.
- Excellent customer service skills.
Nice To Haves
- Associate’s degree in technology or a related field.
Responsibilities
- Provide Help Desk phone support to the Nashville State community.
- Answer questions about hardware and software configurations.
- Perform password resets.
- Record work in the Help Desk ticketing system.
- Assist computer lab technicians and media services with setting up and delivering technology equipment and services for classrooms, offices, and campus events.
- Perform job duties from the assigned campus or work location.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
