Temporary Help Desk Technician (Flexible Schedule)

Barnes & Noble•Reno, NV

About The Position

The Help Desk Technician serves as the initial point of contact for users of IT-supported systems, applications, and services within the Distribution Center and DC Operations. The role provides in-house and remote technical support to help ensure the proper functioning of desktop hardware, software, printers, barcode scanners, and related technology. The position is temporary and pays $25 to $32 per hour, based on experience. The anticipated schedule includes Monday 8:00 a.m.–4:30 p.m., Tuesday 12:00 p.m.–8:30 p.m., and Friday 3:00 p.m.–11:30 p.m., with flexibility for peak-season needs. The technician must be able to work flexible schedules, including weekends, and be available for on-call support. Benefits vary according to scheduled weekly hours and location. Available benefits may include an employee discount, EAP, sick pay, paid time off, paid maternity and parental leave, company-paid holidays, transit benefits, a 401(k) with company match, medical, dental and vision coverage, healthcare and dependent-care spending accounts, disability benefits, life insurance, and tuition reimbursement. Benefits are subject to current plan terms and may change.

Requirements

Experience installing, troubleshooting, configuring, maintaining, and repairing diverse IT hardware, including desktop PCs, laptops, laser and inkjet printers, and Bluetooth peripherals.
Experience supporting Microsoft Office and other common office software.
Experience configuring and troubleshooting TCP/IP.
Experience supporting wireless network devices.
Ability to prioritize work appropriately.
Strong customer service skills and ability to interact directly with end users by phone and in person.
Strong background in PC repair and networking.
Ability to lift and carry up to 50 pounds.
Ability to crouch, bend, crawl, and climb a ladder while servicing equipment.
An associate degree or higher in Information Technology or a related field, or 1–3 years of demonstrated experience supporting current Windows operating systems.

Nice To Haves

Experience supporting a warehouse management system (WMS).
Microsoft, CompTIA, or Cisco certifications.

Responsibilities

Install, maintain, repair, and upgrade PC hardware, software, and related peripherals.
Use knowledge of hardware, software, and applications used by DC Operations, including warehouse management and warehouse control systems, to troubleshoot and resolve issues, perform root-cause analysis, and solve business problems.
Promptly notify the individual or group assigned when an issue is outside the scope of the desktop technician.
Administer user accounts in Active Directory in accordance with corporate security guidelines.
Research and test new software and hardware implementations for potential use in the organization’s environment.
Monitor and track issues to ensure accurate and timely resolution.
Create and update detailed documentation to support future problem resolution.
Provide in-house and remote technical support to end users.
Work flexible schedules, including weekends, and be available for on-call support.