Help Desk Technician

SAIC•Princeton, NJ

19h•Onsite

About The Position

SAIC is seeking a Help Desk Technician to support a 24x7 data center and its users at a customer site in Princeton, New Jersey. The role helps manage the supercomputer and associated systems, and supports user computer systems in a heterogeneous environment. Activities include monitoring batch compute jobs, network performance, and facility infrastructure. The technician works with highly technical climate scientists and responds to user requests in a professional, user-friendly manner. The position performs Tier I help desk and operational support, system monitoring, troubleshooting, routine maintenance, and deployment tasks. It also includes operational logistics and handling computer hardware. The role requires scheduled or as-needed 12-hour shifts, including overnight and weekend work, as well as the ability to lift up to 50 pounds unassisted.

Requirements

High school diploma and 3 or more years of experience.
U.S. citizenship and the ability to obtain and maintain a Public Trust clearance.
Experience working directly with general Information Technology.
Experience working with Windows, Linux, and/or Mac systems.
Ability to work 12-hour shifts, including overnight and weekend work, and overtime, as scheduled or as necessary. Shifts alternate between approximately three days during the first week and four days during the second week, totaling 80 hours per period.
Ability to lift up to 50 pounds unassisted.

Responsibilities

Troubleshoot computer hardware problems, analyze production job performance issues, and proactively monitor the Laboratories networking environment to identify problems and coordinate their resolution, under the guidance of professional staff.
Monitor the health of local and remote systems within the High-Performance Program.
Answer Tier I Help Desk requests, providing triage and follow-up.
Develop and maintain scripts for operational use.
Escalate HPC issues to system and vendor staff.
Troubleshoot user issues and respond to Help Desk tickets, keeping users informed about resolution progress.
Perform system deployments and routine maintenance, including patching and updates.
Triage and investigate incoming user tickets.
Perform operational technical tasks, including password resets and resolving printing, scanning, and peripheral hardware issues.
Perform operations logistics, including building checks, package logging, visitor processing, and answering phone calls.
Unpack and relocate computer hardware, including laptops, desktops, servers, monitors, and printers.
Take on non-interference projects.