Computer Technician & Help Desk

HEARTLAND CO-OP•Clive, IA

About The Position

Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining hardware and software throughout Heartland Co-op facilities. The role supports network users and remote users, maintains IT assets, trains users, and helps ensure that technology services and equipment operate effectively. The position has no supervisory responsibilities.

Requirements

Associate's degree or equivalent from a two-year college or technical school; or two to three years of related experience and/or training; or an equivalent combination of education and experience.
Knowledge of Microsoft Office Suite.
Knowledge of basic PC and network communication troubleshooting techniques.
Basic PC, client, and printer configuration skills.
Basic working knowledge of PC administration.
Basic understanding of maintaining, updating, and reloading operating systems.
Ability to solve problems with little need for assistance.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions.
Ability to calculate figures and amounts and apply basic algebra and geometry concepts.
Ability to apply logical or scientific thinking to a wide range of intellectual and practical problems and deal with abstract and concrete variables.
Ability to perform the essential duties satisfactorily, subject to reasonable accommodation where applicable.
Must maintain a valid driver’s license and commercial insurability at all times.
Demonstrated problem-solving, technical, customer-service, oral-communication, attendance, punctuality, and dependability competencies.
Commitment to long hours when necessary to reach goals.

Responsibilities

Maintain network hardware, software, and telecommunications services, including personal computers, system software, software applications, printers, servers, routers, bridges, switches, modems, and cabling.
Work with corporate vendors, including Internet service providers, hardware and software providers, and other third-party companies.
Help replace computer equipment such as terminals, monitors, and printers.
Support remote users by phone to avoid unnecessary trips to locations.
Support network users with their user environments, directory maintenance, telecommunications, smartphones, and security compliance.
Maintain IT inventory assets.
Train users on basic hardware, software, and equipment usage.
Respond to users’ needs and questions about network resource access and basic operation of software programs.
Communicate with other departments to report and resolve software, hardware, and operations problems.
Consult with department managers to develop system solutions consistent with organizational objectives.
Install and test software upgrades.
Travel to locations throughout Heartland Co-op.
Maintain a valid driver’s license and commercial insurability at all times.
Perform other duties as assigned by management.