Level 1 Help Desk Support
About The Position
We are hiring a Level 1 Help Desk Support professional to support Yale New Haven Health in an enterprise healthcare environment. This is an opportunity to establish a career in IT and gain hands-on experience supporting users. The role focuses on phone-based customer service and troubleshooting common technology issues. Extensive professional IT experience is not required, but candidates should have basic technical knowledge, an interest in technology, and a willingness to learn. The schedule is consistently 3:00 PM–12:00 AM, and availability for this shift is a key requirement. The job is described as a contract position based out of Stratford, Connecticut, and as fully onsite. The stated pay range is $20.00–$22.00 per hour. Individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors.
Requirements
- Strong personality and communication skills.
- Comfort handling a high volume of phone-based support.
- Basic computer and technical troubleshooting knowledge.
- Strong interest in building a career in IT.
- Patience and professionalism when working with frustrated or non-technical users.
- Reliability, coachability, and eagerness to learn.
- Comfort and availability to consistently work the 3:00 PM–12:00 AM shift.
Nice To Haves
- Call center or high-volume customer service experience is strongly preferred.
Responsibilities
- Provide Level 1 technical support to users over the phone.
- Answer incoming help desk calls and troubleshoot common technology issues.
- Assist with password, login, hardware, software, and basic connectivity problems.
- Document issues and troubleshooting steps in the ticketing system.
- Escalate more complex problems to the appropriate technical teams.
- Communicate technical information clearly to non-technical users.
- Deliver a positive customer experience in a fast-paced support environment.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, such as PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
