Help Desk Support Jobs

About The Position

Requirements

• Windows 11, Microsoft 365 (O365), and PC troubleshooting techniques
• Experience working within an IT ticketing system (ServiceNow preferred)
• Strong problem-solving skills with the ability to diagnose and resolve technical issues in a timely manner
• Must have strong Microsoft Office Suite computer skills
• Must have strong organizational, time management, written and verbal communication skills
• Must have ability to maintain confidentiality and a professional demeanor
• Must adhere to ISO and OSHA policies established by FMG and have high values for safety awareness
• Bachelor's degree in information technology required, or equivalent combination of education, training, and experience
• Two Years of IT Help Desk or IT Support Services environment experience preferred
• Have or are willing to obtain A+ certification

Nice To Haves

• ServiceNow preferred
• Two Years of IT Help Desk or IT Support Services environment experience preferred
• Have or are willing to obtain A+ certification

Responsibilities

• Provide first-level onsite and remote support, troubleshooting Windows 11, Microsoft 365 (O365), and PC hardware/software issues.
• Utilize Service Now - help desk ticket tracking system
• Manage and resolve incidents by tracking and documenting tickets in an ITSM system
• Install, configure, and maintain desktops, laptops, peripherals, and user accounts.
• Deliver timely issue resolution by applying standard troubleshooting techniques, escalating as needed, and adhering to SLAs.
• Other duties as assigned