AVP, Help Desk User Support
About The Position
The AVP, Help Desk User Support will oversee a team responsible for delivering exceptional on-site desktop and end-user support in a fast-paced financial services environment. This role requires a hands-on approach, strong leadership skills, and the ability to manage a diverse range of IT support tasks, from hardware and software troubleshooting to global project implementation. The successful candidate will ensure our Jacksonville office receives the highest level of IT support, working closely with central IT teams and regional colleagues to maintain consistent service standards across the Cantor Fitzgerald Technology Markets LLC.
Requirements
- Hands-on approach
- Strong leadership skills
- Ability to manage a diverse range of IT support tasks
- Experience in a fast-paced financial services environment
- Experience with hardware and software troubleshooting
- Experience with global project implementation
Responsibilities
- Oversee a team responsible for delivering exceptional on-site desktop and end-user support.
- Manage a diverse range of IT support tasks, including hardware and software troubleshooting.
- Manage global project implementation.
- Ensure the Jacksonville office receives the highest level of IT support.
- Work closely with central IT teams and regional colleagues to maintain consistent service standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
