Help Desk Support Technician
About The Position
The Help Desk Support Technician plays a vital role in ensuring the seamless operation of all end user hardware and software at Bankers Financial Corp headquarters and remote locations. This position focuses on delivering exceptional technical support to maximize user productivity by efficiently addressing service desk tickets, installing and maintaining hardware and software, troubleshooting issues, and supporting various projects. Beyond technical expertise, the role requires a commitment to providing superior service that drives company success. Ideal candidates will possess strong problem-solving skills, a collaborative mindset, and a passion for delivering top-tier technical solutions.
Requirements
- 0-2 years of industry experience in Service Desk Operations
- High School or equivalent
- Microsoft certification in the related field of work
- Basic knowledge of incident ticketing systems
Nice To Haves
- College degree in related field
- Microsoft Certifications
- ITIL Foundations Certified
Responsibilities
- Proficient in Microsoft Windows 11, Microsoft Office 365, and managing email cloud environments
- Experience with troubleshooting and supporting HP and Dell laptops, and Apple devices
- Familiarity with basic security best practices and industry standards
- Conceptual understanding of network infrastructure
- Effectively diagnose and resolve end-user desktop hardware and software issues
- Identify opportunities to improve existing processes and implement solutions to enhance efficiency
- Research and recommend new technologies to reduce man-hours and support business goals
- Execute tasks related to both large and small-scale projects
- Document resolutions for common issues and maintain a repository of resources
- Assist with updating asset management and inventory systems
- Manages workload effectively to deliver quality results that meet scope, priorities, and timelines
- Communicates assignment status and notify manager of potential challenges affecting productivity or deadlines
- Provide technical solutions and communicate them clearly to the end-user community
- Present a positive, supportive attitude toward clients and team members
- Demonstrate adaptability by absorbing new responsibilities and contributing to a collaborative environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
